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Question

RevenueCat paywall assets (images/icons) fail to load for users in Russia

  • January 24, 2026
  • 3 replies
  • 43 views
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Users located in Russia (RU) report that RevenueCat paywall assets are not loading – specifically images and icons. The paywall UI renders, but asset requests fail or never resolve, resulting in missing visuals (empty placeholders / broken images) and a degraded purchase experience

 

I already tried configuring an alternative proxyUrl (https://api.rc-backup.com/) in the RevenueCat SDK. However this did not solve the issue, because paywall images and icons are loaded from a different asset domain which is still inaccessible from Russia

 

 

    3 replies

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    • insaefoam
    • Author
    • New Member
    • January 27, 2026

    RevenueCat team, please respond – this is critical issue. Users in Russia are already having issues with Apple Pay, and images failing to load are driving conversion even lower

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      • Dem885
      • New Member
      • January 27, 2026

      Also in Russia not work revenuecat subscriptions and purchases, it happen after russian block cloudflare services, many sites on cloudflare not work also. It is critical issue!

      alejandro-martinez
      RevenueCat Staff

      Hi all, I am Alejandro from the Infrastructure team at RevenueCat.

      We’re trying to debug these blocks happen, trying to setup some fallback mechanisms as well as working to find a solution with our partner CDNs.

      Would you be able to provide us with the ISPs where you’re seeing those blocks happen from? either the ISP name, or the ASN number (ASXXXX), which you can get by visiting i.e https://bgp.tools. 

      Also, we have setup this OONI test link that will check for blocks for our domains. It would be useful if you could run it from an affected network and provide us with the results, either DM’ing me here in the forum or opening a support ticket referencing this forum thread: https://run.ooni.org/v2/10258

       

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