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react native expo implement purchases issues


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real device same issues


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  • RevenueCat Staff
  • 537 replies
  • April 4, 2025

Hi, the error "The device or user is not allowed to make the purchase" is coming from Google (RevenueCat is not involved in it) where basically Google is saying they can't complete the purchase because the device the user is using is not allowed to make the purchase. Here are some common causes of the error: https://www.revenuecat.com/docs/test-and-launch/errors#--purchase_not_allowed
 
It could be that the device or account isn't able to make subscription purchases or has issues related to parental controls, device settings, location, etc. I recommend that you check your Google Play account to make sure that purchases are enabled, that parental controls aren’t limiting anything on the account, and that the device settings look good such as the device’s location matching that of your account. You should also make sure that your Google Play store and device are updated to the most recent versions. If this error is happening during testing, I recommend also making sure to be using a licensed tester.


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