We have a few subscribers who have had minor issues with the subscription product in our app. As a sign of good faith, we’d like to proactively offer them a free month so they stick around. We’ve seen articles for providing an introductory offer, but our use case seems to be a little different.
Month 1: User starts an active monthly subscription (user pays)
Month 2: We provide a “free month” so that the user is NOT billed on renewal (user does not pay)
Month 3: User is automatically billed again moving forward (user pays)
Is there a way to do this while keeping the subscriber active throughout the entire process, and all behind the scenes so no action is needed from their end?
Any feedback is appreciated. Thanks!