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Product change showing confusing Total Spent Value

  • August 26, 2025
  • 3 replies
  • 94 views

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Hello,

Two of my customers have downgraded from an Annual (Trial conversion) to Monthly.
It is my understanding that the down grade would only ‘apply’ at the end of the current subscription period (therefore in 12 months time for these candidates)

However the screenshot here in RC is showing an immediate change and the Total Spent reflects the Monthly subscription price. When i check ‘View Details’ to see the events, i only see PRODUCT_CHANGE, i don’t notice any refunds. 

Can someone explain what is happening? Why is Total Spent reverted to a monthly value. I’d expect it to be for the Annual Tier (which is $99.99)

Best answer by chris_perriam

@skinai-e41e43 unfortunately it seems there was an issue with your latest screenshot upload (I just see a grey rectangle). But here is some general advice:

Within a Subscription Group, you can define Subscription Levels, which will determine the upgrades, downgrades, and crossgrades available within a group.


Here is how Apple considers Upgrades, Downgrades and Crossgrades:

Upgrade. Someone purchases a subscription that offers a higher level of service than their current subscription. They’re immediately upgraded and receive a refund of the prorated amount of their original subscription. If you’d like people to immediately access more content or features, rank the subscription higher to make it an upgrade.

Downgrade. Someone selects a subscription that offers a lower level of service than their current subscription. The subscription continues until the next renewal date, then is renewed at the lower level and price.

Crossgrade. Someone switches to a new subscription of the equivalent level. If the subscriptions are the same duration, the new subscription begins immediately. If the durations are different, the new subscription goes into effect at the next renewal date.

 

Source: https://developer.apple.com/app-store/subscriptions/#ranking


Note that by "higher level of service" or "lower level of service", Apple are referring to the relative Subscription Levels of the old and new subscriptions.
 

Here are some additional resources which might be useful:

This post has been closed for comments

3 replies

jeffrey_bunn
RevenueCat Staff
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  • RevenueCat Staff
  • August 28, 2025

@skinai-e41e43 Can you share how you’re organized your in-app purchases in App Store Connect? The vertical order of the IAPs determines level of access, and I’m wondering if you’ve ordered the monthly plan above the annual plan. If so, it’s possible that these changes are being treated as an upgrade instead of a downgrade, which would result in the customer immediately changing plans and receiving a proration for the unused portion of the original subscription.


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  • Author
  • New Member
  • August 29, 2025

@skinai-e41e43 Can you share how you’re organized your in-app purchases in App Store Connect? The vertical order of the IAPs determines level of access, and I’m wondering if you’ve ordered the monthly plan above the annual plan. If so, it’s possible that these changes are being treated as an upgrade instead of a downgrade, which would result in the customer immediately changing plans and receiving a proration for the unused portion of the original subscription.

@jeffrey_bunn Thanks for your reply, didn’t realise the order would have any significance, please see my order attached

1 is deprecated and 4 is not in use  

2, 3 products are attached to an entitlement and are currently active
So should Annual be ordered above Monthly?

For the users that successfully upgraded to Monthly (cheaper plan) - what happens to the Annual charge on their card, do they get refunded? does this reflect in RC?


chris_perriam
RevenueCat Staff
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  • RevenueCat Staff
  • Answer
  • August 29, 2025

@skinai-e41e43 unfortunately it seems there was an issue with your latest screenshot upload (I just see a grey rectangle). But here is some general advice:

Within a Subscription Group, you can define Subscription Levels, which will determine the upgrades, downgrades, and crossgrades available within a group.


Here is how Apple considers Upgrades, Downgrades and Crossgrades:

Upgrade. Someone purchases a subscription that offers a higher level of service than their current subscription. They’re immediately upgraded and receive a refund of the prorated amount of their original subscription. If you’d like people to immediately access more content or features, rank the subscription higher to make it an upgrade.

Downgrade. Someone selects a subscription that offers a lower level of service than their current subscription. The subscription continues until the next renewal date, then is renewed at the lower level and price.

Crossgrade. Someone switches to a new subscription of the equivalent level. If the subscriptions are the same duration, the new subscription begins immediately. If the durations are different, the new subscription goes into effect at the next renewal date.

 

Source: https://developer.apple.com/app-store/subscriptions/#ranking


Note that by "higher level of service" or "lower level of service", Apple are referring to the relative Subscription Levels of the old and new subscriptions.
 

Here are some additional resources which might be useful: