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Question

Live paddle webhook is trigger scucessfully but data is not coming at revenuecat side.

  • August 21, 2025
  • 3 replies
  • 53 views

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Live paddle webhook is trigger successfully but data is not coming at revenue cat side.
For sandbox user data coming revenue side and it is working fine but not for live.
I am verify Live api key all fine. then I added the API key in revenue cat then webhook automatically in my live Paddle account. And logs print in paddle as well. but LIve data not coming in  RevenueCat side

please help me what is wrong here

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3 replies

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  • Author
  • New Member
  • August 21, 2025

I have connected with live paddle account but it display me message connected to paddle sandbox. If I have want change any thing live automatic to manual save not acitve, it is always disable and I am not able to save the changes. 


kaitlin
RevenueCat Staff
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  • RevenueCat Staff
  • August 27, 2025

Hey ​@rohit-38031e!

Since Paddle has a different environment for sandbox and production and it looks like you’ve already marked this particular app as Sandbox, you’ll need to create a new app for the Production environment. You can follow the same process as you previously did, just be sure not to toggle on the option “is Sandbox environment”: https://www.revenuecat.com/docs/web/integrations/paddle#11-defining-paddle-api-key-permissions


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  • Author
  • New Member
  • August 28, 2025

Ok thanks, It is working now I have changed the paddle API key permission all read and write