General Questions

Get help with anything related to RevenueCat.

  • 1,113 Posts
  • 2,861 Replies

1113 Posts

B
BhushanNew Member
asked in General Questions

Are RevenueCat fees before or after the Apple/Google cut (15% or 30%)?

Hi Team,Just want to RevenueCat charge the user/app owner on takehome amount (after 30%/15% apple/google cut) or actual subscription amount?

1
ryan
RevenueCat Staff
2 years ago
R
ResearchfinHelper
asked in General Questions

Every Webhook trigger in Sandbox testing ends as Failure.

I am experimenting Webhooks as part of Sandbox Testing with App Store. In the Event Details page I see the entry for the Webhook trigger but it always ends in Failure. Also, I am unable to send the test event from the Dashboard. It says not possible to connect.The endpoint configured is tested separately, but not sure why I am experiencing this as part of the trigger or the test event. Unable to find any traces to debug this more.Attaching the screenshot for reference.  Any help is greatly appreciated.Thanks

4
ryan
RevenueCat Staff
2 years ago
D
Duc VuNew Member
asked in General Questions

Configuring Consumable Products

Hello! I am confusing about configuring consumable products. I added directly all consumable products to products tab in dashboard and do not want to attach to any offerings or packages. Is it not get any problem?And in "purchaseProduct(...)", do I need check transactionState for each case or RevenueCat automatically handle and I only give user Coins(for example)  Thank you so much for your help!

1
sundeep
RevenueCat Staff
2 years ago
J
jordan.corbmanMember
asked in General Questions

Two Events Webhooks Sent with Same Timestamp

We were recently testing our RevenueCat integration in the Google Play Store sandbox and had a user that was stuck in a terminal Active state even though their account had been cancelled on the Google Play Store side.It turned out that what happened was that the user started their subscription at 8:00 PM and then cancelled at 8:23 PM. Had their subscription of  monthly_plan cancelled due to a billing error2021-09-07 8:23 PMStarted a subscription of  monthly_plan2021-09-07 8:00 PMThe only problem was that the webhook for both of these events were sent at 8:23 PM and had the exact same ms timestamp for their `event_timestamp_ms` so we had no way to determine which happened first.My main questions are:Is this related to the fact that these were sandbox events? Are sandbox events not guaranteed to go out when the event happens? Even if this is related to them being sandbox events, is there a way to differentiate which event was applied first?

1
ryan
RevenueCat Staff
2 years ago
A
Alebat EducationNew Member
asked in General Questions

Managing Block restores

Hi, we are trying to block restores for users, we would like to only associate 1 apple id to our own account, the problem we are having is that on Android(having previously configured RC to block transfers) , if we login with two different  accounts but the same Google account , RC will let us buy the same product , in the other hand on apple , if we login with two different  accounts of our own but the same Apple id, it will not buy the product although the purchase completes ( we know this is the intended behaviour), what we intend to do , is only link one apple o android account to our own account , i already checked the docs and other post but this different behaviour between apple and google seems strange, we hope you can help us understand better Thanks for your time.

1
jazmine
RevenueCat Staff
2 years ago
Marc Palmer
Marc PalmerMember
posted in General Questions

Small thing — literally

As an RC newbie and reading the docs/guides and forums… I see someone at RC thinks that everybody is happy reading 14px fonts.It’s really not great. I don’t need glasses, but the fonts on all the RC web pages are like a mandate that everybody should be in their 20s :) 

2
Marc Palmer
2 years ago
A
AnselmNew Member
asked in General Questions

Is it possible to retrigger events?

Hi Community, I just setup my webhook endpoint for collecting data and was wondering if it is possible to retrigger events from Revenuecat or is there an archive of all events from an App? Thank you

2
A
2 years ago
A
Alireza NazerMember
asked in General Questions

Offer code for new users in ios 14(How can I test it)

I want to grant premium access to some users with offer codes and present Redeem page with this method: Purchases.shared.presentCodeRedemptionSheet()It works fine ,but:After redemption how can I verify the results(e.g entitlement ,days remaining ,etc )and how can I test it with in sandbox environment ,is it possible?I have my appstore connect side configured but I need some recommendation on revenue cat please. 

3
tina
RevenueCat Staff
2 years ago
J
JohanNew Member
asked in General Questions

Finding purchase_token from Android purchases

We wish to integrate our sales data with ChartMogul. We need to send payloads to ChartMogul with data about every purchase.  In section 3 of this link from ChartMogul, it is described: purchase_token - Mandatory - The purchaseToken returned by Google Play as soon as a purchase is completed. This is usually returned within the INAPP_PURCHASE_DATA object in the getBuyIntent() method. How can we access this purchase_token? We are using the webhooks sent from RevenueCat to our backend, to align our userbase with the purchasing events from RevenueCat. However there is no purchase_token field on any of these events. I assume it has been renamed..?

5
C
2 months ago
ryan
RevenueCat Staff
ryanRevenueCat Staff
asked in General Questions

Can I import additional revenue information into RevenueCat?

Is there a way to import other revenue data related to my app to RevenueCat? For example, say that my app uses affiliate links generating daily revenue to me. It would be nice to see that revenue alongside the revenue generated through in-app purchases etc.

1
cody
RevenueCat Staff
2 years ago
S
Sondre SørbyeNew Member
asked in General Questions

How to get a users total spent from REST API?

I want to be able to find the sum of the total amount spent among some users. I see that total spent is available in the dashboard, but I don't see it in the rest API. I would really appreciate some suggestions.  Sondre Sørbye

1
sharif
RevenueCat Staff
2 years ago
N
nihalNew Member
asked in General Questions

RevenueCat Google API usage more than doubled over last few days

Hello,We noticed that the Google Play API usage by the service credential we have assigned to RevenueCat more than doubled for us over the last few days.It used to be around 2 requests/second till September 4 but after that it has shot up to 4 requests/second peaking at 6 at times. The specific API is androidpublisher.SubscriptionPurchasesService.GetWe haven’t seen anything similar in our other metrics. Can anyone at RevenueCat take a look at this increase?Thanks!

3
N
2 years ago
R
ResearchfinHelper
asked in General Questions

Not receiving Webhook triggers for Sandbox Testing in App Store

Hi,I am experimenting Webhooks integration for purchases events callbacks in Sandbox environment in AppStore. For every purchase transaction I do, I see that there is an attempt to trigger the Webhook in the Event Details, but I only see Retrying and Failure states. I do not see any logs about attempting the endpoint for any event at the API service level.  In case of Failure, the response does not have any detail to convey the reason for failure. I have tested the endpoint separately using other clients and see that the endpoint is up and running and returns 200 status code. Not sure what is the issue here and where can I find more information to debug this situation.Any help is greatly appreciated.Thanks

3
R
2 years ago
M
MaurizioNew Member
asked in General Questions

Free time-limited trials iOS

Hi,I need to implement a free trial period for a paid iOS app. How do I check if the trial period has expired with RevenueCat ?

5
L
1 year ago
C
CodyRHelper
asked in General Questions

Getting Invalid Product Identifiers

I’m running on a real device connected to Xcode, and I’m getting this error when first launching my app:Invalid Product Identifiers - (    "rw_beta_elite_19_1m_2w0",    "rw_beta_elite_99_1y_2w0")2021-09-05 17:43:04.367091-0400 Rewire Beta[29316:9415860] [Purchases] - DEBUG: ℹ️ 2 completion handlers waiting on products2021-09-05 17:43:04.367210-0400 Rewire Beta[29316:9415594] [Purchases] - WARN: 🍎‼️ Could not find SKProduct for (    "rw_beta_elite_99_1y_2w0",    "rw_beta_elite_19_1m_2w0")There is a problem with your configuration in App Store Connect. I’ve verified that my identifiers match up to what’s in App Store Connect:https://share.getcloudapp.com/04uxEz42 I’ve also verified API key is correct, iTunesConnect App-Specific Shared Secret is correct, etc. Made sure the in-app purchase capability it enabled in Xcode for my target. Any ideas?

2
D
1 year ago
T
Todd HoffHelper
asked in General Questions

Is a purchase associated with a temporary user id after logIn?

Hi,The flow I want to use is:operate with anonymous user id have the user subscribe using the anonymous user id ask the user to sign in using apple sign in logIn passing apple’s user idAt this point I expect:the purchase to be associated with the new user id  the package and offering to be send down and reflect the new association and have the proper subscription information so purchaserInfo?.entitlements[RevenueCatConstants.entitlementID]?.isActive will read trueThis is not happening. The package is empty. It doesn’t look like the subscription is being associated with the user id passed in through logIn. Is my understanding of the process correct? I’m looking at the table in https://docs.revenuecat.com/docs/user-ids and it seems like they should be merged. thanks

1
T
2 years ago
R
ResearchfinHelper
asked in General Questions

What would be the best approach to know the transactions in case of any purchase/renewal or similar events?

We want to apply additional business logic based on customers’ billing related transactions like subscription/renewal etc. on the server side.For eg : Whenever there is a paid subscription by a user, provide some incentives or something similar.What would be the best approach in order to get the transactions information?Is there an API which we can poll for transactions from the server at regular intervals?  Will Webhooks solve this problem? Where can I find some examples of Webhooks?We are currently using Free plan. 

3
sharif
RevenueCat Staff
2 years ago
J
Joel BHelper
asked in General Questions

Additional details about the reason for a billing issue when renewing a subscription?

When renewing a subscription, I understand that it is possible for Google or Apple to raise a billing issue.  (E.g.: they have tried billing the account, and are unable to do so for some reason).  When this happens, we receive a BILLING_ISSUE webhook.  Are there any other details from Apple/Google (passed through to RevenueCat) that we get as to what the actual underlying issue was?  I.e.: was the associated credit card expired?  Was the charge declined for some other reason?As near as I can figure, it seems like Google and Apple are pretty tight-lipped this, but I figured it wouldn’t hurt to ask in case I’ve overlooked something in either of their docs.

2
J
2 years ago
R
Riccardo BusatoHelper
asked in General Questions

PlatformException: Invalid package name

I am able to fetch and display the packages. The purchase seems to work on the play store because if i try subscribe to the same package again it says its already in use. The problem is that the purchase is not syncing to the sandbox. I get the following error below:PlatformException(23, There is an issue with your configuration. Check the underlying error for more details., {code: 23, message: There is an issue with your configuration. Check the underlying error for more details., readableErrorCode: ConfigurationError, readable_error_code: ConfigurationError, underlyingErrorMessage: Invalid package name., userCancelled: false}, null)I have the app in the internal testers track on the play store, i am running my app in debug mode. The version on the playstore reads: 3 (1.0.0) and my app version reads: 1.0.0+3.  I am very confused as to what i am doing wrong 

1
sundeep
RevenueCat Staff
2 years ago
G
gasHelper
asked in General Questions

Why are all my free trials resulting in BILLING_ERROR?

Something strange has been happening over this last week. Each user who starts a free trial has it automatically cancelled due to a billing error. Event data reported by RC contains "cancel_reason": "BILLING_ERROR".The app currently looks for billing issues (via billingIssueDetectedAt  in RCEntitlementInfo) and guides the user to update their App Store billing. Beyond this, to prevent revenue loss, I’ve switched to a discounted offering without a free trial while I figure out what’s going on.For context, it’s an iOS app using Purchases v3.11.1 (although this is probably not an SDK issue).Any ideas as to what’s happening here?

11
K
10 months ago
B
Brendan MurphyNew Member
asked in General Questions

Setting up a Consumable in-app Purchase Architecture

I am new to RevenueCat and I am looking for advice on how to architect my consumable in-app purchases with ReveneCat. With the current app I am developing for macOS, I use the AWS Polly service and each usage of Polly costs money (pay as you go). I am using consumable in-app purchases to control my cost structures from users so that I will always make a profit no matter the overall customer usage. One requirement is fiscal security where the user can't spoof/hack the consumable resources on device, so I need to store their current resource count in the cloud. I read the following in the ReveneCat help pages.Non-Subscription Purchases:It's important to note that at the moment, logic for keeping track of consumable redemptions must be handled outside of RevenueCat. We recommend your server is set up to receive Webhook events for NON_RENEWING_PURCHASE to appropriately provide consumable content for your users.For example: RevenueCat can track a consumable coin purchase and include it in t

1
cody
RevenueCat Staff
2 years ago
C
Craig AnthonyNew Member
asked in General Questions

Auto-Renewable Subscription + Consumable

This is for iOS.Is it possible to provide the paying user with a consumable In-App Purchase at the time of their initial subscription and subsequent renewals? For example, the user signs up for a 3-month subscription. At that moment we give him 10 apples. Three months later when his subscription renews, he gets 10 more apples. If there’s not an easy way with RevenueCat or iOS, then I’m sure I can think up a workaround using some Booleans and Timestamps - figured I check first.Thanks!

2
C
2 years ago
D
DmitriNew Member
posted in General Questions

Integrating with Firebase A/B experiments

Hi everyone, I recently started a premium subscription for my app on Google Play Store.I started using RevenueCat to handle purchases, but I struggle to integrate it into my A/B tests that I run via Firebase Remote Config. Here is the summary of the setup. The  users are presented with two choices of a subscription screen (which is recorded as a Firebase event). When a user completes a purchase, the app gets notified correctly and fires another Firebase event (along with enabling premium content for the user).So this part works fine and I can analyze the relative performance. The problem is with the cancellations. Since a user can cancel the subscription and never open the app again, I have no way of processing them reliably in my app code. So I need a different way of receiving these events from RevenueCat and into Firebase. I did not find any documentation on that. So far, I manually copy cancellations from RC console into the spreadsheet, but this is time consuming and unreliable. I

3
ryan
RevenueCat Staff
2 years ago
K
KevActive Member
asked in General Questions

Multiple users with a single Google account subscribed twice ( second one succeed with $0 )

Lately I received multiple users who already have an active subscription from Google Play, then signed out and created a new account and from what I understand they won’t be allowed to subscribe with the same billing / Google account.However, I received a webhook call from RevenueCat that he subscribed successfully in the new account with a $0 bill.This is the webhook call back I have received from RC:"presented_offering_id": "plus","price": 0,"price_in_purchased_currency": 0,…"transaction_id": "GPA.3333-*** And both records has a unique transaction id under the same Google Play account, here’s records:I am not sure what’s happening, it’s the third times in the last 2 weeks.Please advise. P.S. I am adding a price check on the webhook function, rejecting new subscriptions with price=0, but not sure any side effects and the user still receive a “successfully subscribed” message on the frontend, so from the user’s angle it will be confusing.Thank you.

8
ryan
RevenueCat Staff
2 years ago
G
Gokul KumarresenNew Member
asked in General Questions

How can I get a user's card on file without starting to charge them for a subscription jut yet?

We want to be able to get our users’ cards on file without actually charging them for their subscriptions just yet.In further details:We show our users a monthly & yearly subscription option. And we tell them we wont charge them just yet, but we will down the line Once they opt in, we want to be able to grab their card at that time (along with the plan they selected) Once we’re ready to start charging them, we want to use the card we got on file to begin their subscriptionIs something like this possible on revenuecat?

1
cody
RevenueCat Staff
2 years ago

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