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General Questions

Get help with anything related to RevenueCat.

  • 2,050 Posts
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2050 Posts
Abra Games
Abra GamesNew Member
asked in General Questions
How do we show a different paywall on iPad?

Is there a way to show a different paywall on iPad if the same layout does not good or functional on all devices and screen sizes? Using Targeting + Custom attribute is unlikely to do the job as the same user might have several devices. Any other solutions? 

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jeffrey_bunn
RevenueCat Staff
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tapmaxalfNew Member
posted in General Questions
Weekly subscription not working in Android debug mode

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Michael Fogel
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john-floyd-cf606bNew Member
asked in General Questions
how to bypass the paywall for myself and family / friends?

thanks in advanced 

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Michael Fogel
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thomas-albertNew Member
asked in General Questions
Offering licenses outside of AppStore

Hi there,I’m new to RevenueCat, and what I would like to know, is if it’s possible to manually activate user licenses/entitlements from the Dashboard (or API), independently of the AppStore? Let say I want to offer a lifetime license to someone, should I hard-code it on my side, or is it doable with RevenueCat? If so, do I have to create a lifetime iAP on AppStore Connect, that should be “hidden” to public, but that I can activate for the users I want with a promo code? Or can it be easier? Thank you!Thomas

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kaitlin
RevenueCat Staff
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DanielDanielNew Member
asked in General Questions
Migrating from Glassfy on iOS, capacitor, step by step

Hello,I would greatly appreciate it if you could provide guidance on transitioning from Glassfy.Background:iOS app only Capacitor framework Currently, the App Store version uses Glassfy. I have a fully prepared version that supports both RevenueCat and Glassfy (I can choose which module to use).I've outlined a few points below. Could you please confirm if my understanding is correct for each of them? Can I, without releasing a new version, configure App Store Connect to send data to RevenueCat, and set up a redirect from RevenueCat to Glassfy? Would this work, with new purchase data being duplicated in both services? In parallel, I plan to request a data export from Glassfy and use your API to import this data into RevenueCat. Once that's done, I should be able to release my new version, which can theoretically drop Glassfy support entirely and rely solely on RevenueCat. Users who make purchases in the time between my CSV import and the release of the new version will need to man

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MarcosC
RevenueCat Staff
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krsjNew Member
asked in General Questions
ATT Content Authorised but IDFA 0ed

We are seeing Attribute - ATT Authorised but IDFA 0000…At the same time our MMP (singular) and Meta seems to miss many if not most of our ATT installs (seems like 70% discrepancy from internal tracking of ATT authorised)Any idea? Dying to know...

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Michael Fogel
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RoycroftNew Member
asked in General Questions
How are you handing Mobile Attribution iOS with or without ATT Prompt?

I'm navigating the tricky waters of mobile attribution in 2023 for our iOS app and could use some community insights. We're looking to collaborate with affiliates and influencers and are hoping to attribute post-install purchase events to individual affiliates/campaigns etc. Ideally, we’d like to avoid having to display the AppTrackingTransparency (ATT) prompt and be able to honestly answer that we do not fall under Apple's definition of “Tracking” in AppStore Connect. As you will know, the mobile attribution market is adapting to many changes in privacy standards, so this isn’t straightforward. Option 1: Deep LinksWe're considering using deep links tied to individual affiliates/campaigns. Is this viable when users haven't consented to the ATT prompt? Without the ATT agreement, how would this affect the capabilities of attribution partners like Branch.io or AppsFlyer?Perhaps relying on SKAdNetwork integration and other techniques? I haven't gotten a straight answer on what impact this

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Jonathan BrannenNew Member
asked in General Questions
IOS user is subscribed based on Apple subscriptions, but RevenueCat does not recognize them as subscribed?

I has happened 2 times now in the past week.  An IOS user has payed for a subscription and can show that the Apple app store “Subscriptions” section shows that they are subscribed, but when the app checks RevenueCat, that users comes back as not subscribed.  Is there a way this can happen without it being a bug?  I cant see where or why this this missmatch would happen.

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RevenueCat Staff
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volodymyr-138bdbNew Member
asked in General Questions
My app was rejected due to Broken Functionality Plocy Violation with "The item that you were attempting to purchase could not be found"

Hi RevenueCat team,My app has been rejected multiple times due to an error in the Google Play Console: “The item that you were attempting to purchase could not be found.” This error appears for the Google app reviewers, but the app successfully passed review on the App Store and has been released.I tested the app by adding my email to the license testing section in Google Play Console. However, it seems that the Google reviewer is not on this list, which may be causing the error. Are there any specific steps I should follow to ensure the app passes the review process?I also came across a discussion mentioning the same issue, but I’m not sure what changes I need to make to resolve this. Any guidance would be appreciated!Thank you! 

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joan-cardona
RevenueCat Staff
kieranas
kieranasNew Member
asked in General Questions
I Need Help Managing Subscription Events in an iOS App

Hey everyone, I have a question about handling subscription events in my iOS app. I have set up the SDK & can fetch current user subscription status but I am not sure about the best way to manage real time updates when a user upgrades, downgrades or cancels their subscription.Do I need to manually poll the server for changes or is there a way to get notified instantly? Also if a user switches plans mid cycle how does RevenueCat handle proration??During my research I have come across the idea of integrating tools like Google Cloud Platform for monitoring and analyzing subscription related events. Has anyone tried this & does it add value to the process??if anyone have any resources, tutorials or personal experiences please share with me, It would be greatly appreciated!!Thank you……. :)

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joan-cardona
RevenueCat Staff
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jeffcNew Member
asked in General Questions
Purchase item not returning "Purchase successful" pop up

Hi,I've set up my Revenuecat purchase and when user purchase it, they have been able to purchase and get the entitlement. But for some reason, it doesn't return the "your purchase js successful" indication pop up by Apple where it should (sometimes it does randomly, not sure how). I am using the custom user id to log user in Revenuecat. Do anyone have any idea why this is happening? Thanks

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joan-cardona
RevenueCat Staff
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dakshil-kanakiaNew Member
asked in General Questions
Trial activation ETA

Hello all,I am very new to Revenue Cat, I have integrated subscriptions in both Android and iOS and it is working fine. I now want to provide users a 3 day trial to use the app and then purchase the subscription.I have setup the promotional offer in App Store connect and Google Play console.Does Revenue Cat automatically detect the trial from respective stores or should I follow some additional steps to set it up? If automatic then How long does it take so the trial to be reflected in Revenue Cat and how to verify that? A little hint on how to test the trial in Android and iOS?Thank you 

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joan-cardona
RevenueCat Staff
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kyriakos-f714c0New Member
asked in General Questions
Credentials need attention - Permissions to call subscriptions API

hello I am trying to connect play store with revenue catI have followed the instructions and uploaded the credentials but I am getting thia error at the info tip X Permissions to call subscriptions API✓ Permissions to call inappproducts API✓ Permissions to call monetization API what may be the cause of that problem? thank you

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gokcnkahramnNew Member
asked in General Questions
Inconsistency on Install Date and Event Date

We transfer our mobile application datas from Revenuecat to Adjust. When we checked our datas: There were no inconsistency on events such as trial_started and trial_cancelled etc. On the other hand, we detected that Adjust shows more user than Revenuecat on renewal events in install_date. But, Adjust loses many customers on event_date. We suspected that there may be loss on old customers while investigating event_date. Yet, it is quite awkward that install_date duplication. Anyone who faced that problem and any suggestions to solve that issue? Many thanks

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wes_clark
RevenueCat Staff
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raajprashanth-r-854ea2New Member
asked in General Questions
Does system prompt the user to continue subscription after trual ends ?

I have a question to understand the subscription flow better. If user takes a 7 day free trial for an annual subscription, does the system prompts the user if they are willing to continue subscription or not once the trial ends ?I see my users not getting converted from trial to revenue. I believed the user was cancelling the subscription manually from settings. But if they don’t do it, does the system prompts once the trial ends or does it deduct money immediately from the user ?

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Air
Air
asked in General Questions
How to display paywall in SwiftUI macOS?

I created a Multiplatform app in Xcode. This app has two platforms, iOS and macOS, and users can use it at the same time no matter which platform they purchase on. Currently, the paywall can be displayed correctly when debugging on iOS, but I don't know how to display the paywall on macOS. How can I make the paywall display on the macOS platform app so that users can make purchases?When switching to My Mac, a code error is displayed:Value of type 'some View' has no member 'presentPaywallIfNeeded' 

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wes_clark
RevenueCat Staff
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Uchenna OkaforNew Member
asked in General Questions
How do I validate purchases on the backend?

So I am able to use RC to complete purchases of a product.Here’s what happens once a user has purchased a product. → I grab their Revenue Cat ID, and extract their latest transactionIdentifier→ An API request is made with this info to our backend server to process their order. Here is a code snippet of how I am using the React-Native SDK to get their transaction Id. On the backend I want to verify their Revenue Cat ID has indeed made the purchase based on the provided transactionIdentifier. What’s the best way to do this?

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nirewenNew Member
asked in General Questions
Dynamic pricing with additional products

I want to know if it’s possible to set a dynamic price, custom price, price with additionals, etc.I’ll try to explain what I’m doing.I have a shop that sells burgers for $9,99. Users can choose a burger and add soda, mayo, ketchup, remove anything else that they don’t like in the burger, like onions.So the burger is $9.99, soda is $2.00, mayo is $0.30, ketchup is $0.20 and to remove onions we charge an extra $1.00.The subtotal is now $13.49. The user has to be prompted to pay with Apple Pay this amount.How can I prompt this price without registering all the possibilities for products and prices in Apple Connect? Or even adding all possible features and crafting a multiple offerings in RevCat for every combination? I don’t want to have to do that.It’s not possible I’m the only one with this use case, I can’t find anything of this sort online.This is for a single app purchase, but can I do this also for a subscription?Say I have a service with different tiers, but users in lower tiers wa

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Michael Fogel
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soscuisineHelper
asked in General Questions
Localizing footer links of Paywall

When editing a paywall, it seems the footer links of a paywall (Terms of service URL and Privacy policy URL) aren’t dependent of the current localization. For example, if we edit the Terms of service URL in English (Canada), we can see the modification in French (France). We should be able to specify different URLs depending of locale.

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Ryan Glanz
RevenueCat Staff
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amsdamsgramDedicated Member
asked in General Questions
Preset email address in the RevenueCat billing paywall (not using the paywall link)

Hello, In the billing feature, is it possible to not ask for the email when the user is paying? We already ask the email of the user before in the onboarding. I see that it is possible when you’re using the web paywall link. I would like to the same when not using the paywall link.https://www.revenuecat.com/docs/web/revenuecat-billing/web-paywall-links#email Thanks!

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yh-8aec12New Member
asked in General Questions
Missing types fired by Webhook

We are performing closed testing (sandbox mode) of subscriptions using a test app that implements the SDK to check which webhooks are fired.The following types are not fired. What is the reason?- UNCANCELLATIONI canceled a subscription contract that was within the expiration date from the store and repurchased it within the expiration date, but the webhook was not fired.- SUBSCRIPTION_PAUSEDI paused a subscription contract that was within the expiration date from the store, but the webhook was not fired even when the specified suspension period was reached.However, when the subscription was resumed after the specified period, a webhook of type RENEWAL was fired.Also, the pause function is disabled in the Google Play Console, but the pause button appears in the closed test app. Is this because it is a closed test?

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SunnySGNew Member
asked in General Questions
Using Custom Seats For Family Plans.

Hi, I have a question if this can be done.Our ios/android app uses 2 core plans - solo and family on a subscription model. However, we would like the users to decide how many people in their family as we all know some families have 3 people some may have 20. In the current setup, we only allow +5 members for a family plan. This is very ‘locked in’ kind of option because people who might have 3 are ending up paying too much even with the family discount.My idea was to basically do something, how you have in SaaS softwares where you can increase or decrease seats or licenses.Our dev team setup a system where we had all these plans setup ( family +1, Family + 2, Family +3 …. so on and on)… to me this is definitely counter intuitive. I am sure there is a better way of doing this and probably a simpler way. Any help how we can set this up would be much appreciated. ThanksSunny

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yuji-7d2413New Member
asked in General Questions
Is there a way to purchase products using in-game currency?

Hello,Is it possible to manage the purchase of products that use in-app currency (e.g., coins, jewels, or something similar) with RevenueCat?Specifically, I think it could be achieved if we can set the product price to free and handle product purchases via the REST API from our own server.I couldn't find such a feature in the documentation—does such functionality exist?

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matthew-naples-1d1af2New Member
asked in General Questions
Web Paywall Initial Converstion Rate Calculation

I am going to integrate Web Paywall Links as a way to purchase a subscription for my mobile app. I am wondering if a trial start rate or initial conversion rate can be accurately assessed for customers who’s first touchpoint with RevenueCat is through a Web Paywall link. I create a user in my database and use their database user id as the unique id for the paywall link. When a link is visited with a unique id, will that register a “First Seen” type of event in RevenueCat?If not, I can track page views and user ids in my backend, but would like to know if there’s a seamless way to integrate that info with RevenueCat. Thanks! 

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victor
RevenueCat Staff
mariusbolik
mariusbolikHelper
asked in General Questions
How to use the new Cart Abandonment Reminders from Google Play with RevenueCat?

Google Play introduced a new Feature called “Cart Abandonment Reminders”. Is there anything important to know in order to use it with RevenueCat?https://developer.android.com/google/play/billing/integrate?hl=en#car Kind regards,Marius

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Ryan Glanz
RevenueCat Staff

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