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How to handle subscription when deleting a user

  • 26 March 2024
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Hello,

I saw that google play requires you to have the option in the app and also through a separate webpage for users to delete their account. I was wondering what is the go to approach in terms of managing the subscription? Do we have to cancel the user subscription before deleting the account and then also delete the customer from the revenuecat side, or de we just delete the customer and that’s it? What would be the order in which we execute this operations?

Thank you,

Radu.

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Best answer by Haley Pace 2 April 2024, 00:29

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Hi, I recommend that you cancel the user subscription and then delete the account and customer as purchases in RevenueCat are received from the Google Play account so if that store account has multiple RevenueCat users then they can still access their purchase. You can cancel the subscription via our REST API endpoint and can delete the user via our endpoint or on the customer history: https://www.revenuecat.com/docs/api-v1#tag/transactions/operation/cancel-a-google-subscription

https://www.revenuecat.com/docs/dashboard-and-metrics/customers-group/manage-users