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Question

Early cancellation (opt-out) is possible during contract period?

  • 31 May 2024
  • 1 reply
  • 11 views

Hi experts,

One of my customer cancelled subscription in Android setting during contract period.  And now the customer cannot see anything from my app.  How can that be done?

Based on subscription document in google, everything should be still accessible even cancellation is requested as long as the contract is not expired.  Is there something wrong in Play store or revenueCat?

Please advise.  Thank you!

Regards,

Joey

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1 reply

joan-cardona
Rank
Userlevel 2
Badge +5

Hi Joey,

 

If the subscription is not expired and just cancelled, the user should be have the entitlement still active.

How are you checking in the code if the user is subscribed?

 

Best,

Joan.
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