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Question

Duplicate Customers

  • November 12, 2024
  • 1 reply
  • 43 views

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Hello there,

Consider this very simple scenario, 

User Installs the app → Anonymous ID is generated by RevenueCat (this ID is searchable in the RevenueCat’s Dashboard) → User perform a sign in and newAppUserID is provided by us. Now, the newly provided app ID is an alias and the anonymous ID is the Original App User ID.  Everything is good!

Now → 

User reinstalls the app, a new Anonymous ID is generated by RevenueCat (this ID is also searchable in the RevenueCat’s Dashboard), User perform a log in → RevenueCat detects that one of the customer already has this alias (Our own App User ID) and merges.

 

Now what about the customer that was created during the re-install of the app?  

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1 reply

joan-cardona
RevenueCat Staff
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  • RevenueCat Staff
  • 421 replies
  • November 14, 2024

Hi ​@f-d-e8d39c,

When you logIn to an existing user who already has an anonymous id, the CustomerInfo will be transferred to the provided id and no aliases will be created. You can see the behavior of all the cases here.

Let me know if this works!


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