Skip to main content
Solved

Customer history makes no sesnse

  • December 5, 2023
  • 1 reply
  • 157 views

Forum|alt.badge.img+1

The customer history for my user makes no sense. How can events of billing error and expiry come 1 day after the subscription has expired and it wasn’t renewed.

 

Best answer by cody

Hey @soigan-raducu-florentin-bcb652,

From what I can tell with that customer history, it appears that subscriptions from both the Apple App Store and Google Play were cancelled and expired a day apart which would be a valid case if a customer had a subscription on both of those stores. i.e., an expiration on iOS won’t impact or have any effect on a subscription on Google Play.

Let me know if you have any other questions,

This post has been closed for comments

1 reply

cody
RevenueCat Staff
Forum|alt.badge.img+8
  • RevenueCat Staff
  • Answer
  • December 7, 2023

Hey @soigan-raducu-florentin-bcb652,

From what I can tell with that customer history, it appears that subscriptions from both the Apple App Store and Google Play were cancelled and expired a day apart which would be a valid case if a customer had a subscription on both of those stores. i.e., an expiration on iOS won’t impact or have any effect on a subscription on Google Play.

Let me know if you have any other questions,