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Could not find SKProduct from identifier

  • 20 September 2021
  • 7 replies
  • 131 views

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Hi,

I’ve been seeing a lot of errors in my analytics where no product is returned from

Purchases.shared.products

although the provided string identifier is valid. 

I’ve double checked everything, the product identifier, the app name, the code and RevenueCat’s config as well.

This doesn’t happen all the times, since some of our clients are still able to buy the product.

 

Could someone point me towards a possible explanation?

 

Thanks for reading!

 

Sofia

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Best answer by sundeep 24 September 2021, 22:53

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7 replies

did you fix this problem because i have the same error message ?

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No, sorry. And got no reply at all as you can see.

Userlevel 2
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@yodagile jedisquad if you’re getting empty products or offerings you may want to check out this guide first to see if it answers your question. Usually this is a result of a configuration issue: 


@Sofia CHEVROLAT sorry for the delayed response here. What is the exact error you are getting - is it “Could not find SKProduct from identifier”?

If this error isn’t happening for your app consistently, it is usually a case where the request to Apple failed to get the products (such as the user experienced a network error retrieving the products). It could also be that the device or Apple account is not authorized to make in-app purchases: https://support.apple.com/en-us/HT204396 


In both of these cases, there isn’t necessarily something wrong with your implementation. 

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Thank you @sundeep! However, before calling the function fetching the product, we do both of those checks: 

  1. the device is online
  2. the device is allowed to make payments

Unless the device goes offline right after our check, this doesn’t seem to fit with this explanation. 

Is there any other possible issue that could cause this?

Thanks in advance!

Sofia

Userlevel 2
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Hi @Sofia CHEVROLAT:

Unless the device goes offline right after our check, this doesn’t seem to fit with this explanation. 

Is there any other possible issue that could cause this?

So this error can happen when the request to Apple for the products fails for any reason. We don't get a meaningful error message from Apple so it's difficult to say exactly why it might happen. It could be that Apple's servers were down right then. But also, even if the device is online, the request can fail in isolation, such as if it times out.

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Thank you Sundeep for these useful precisions!

I’m having this same issue. When testing on RevenueCat’s API docs, all the products return properly. When loading on the device, only 1 product is returned (our oldest).

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