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Hi there,

I’m looking for some clarifications on how to ask the user for consent for the sending consumption data. 

I was reading this article on sending consumption info to reduce refunds: https://www.revenuecat.com/blog/company/handle-apple-refund-requests-automatically/

 

And then I saw the paragraph about asking the user for consent with a warning sign:

⚠️ Important: Make sure you have customer consent to share consumption data by outlining this in your terms and conditions, as required by Apple.

 

In the article (as quoted above) it says it’s enough to put it into the Terms and Conditions, but the linked Apple article is much more ambiguous about this. Like this part:

So the user can opt-out and it should be “affirmative consent”.

 

What’s your experience with this? Is a paragraph in the terms and conditions sufficient? Did Apple Review reject anything?

Hello Eduard. 
 
Please notice that you can always let a customer opt out by setting customer attribute $appleRefundHandlingPreference to DO_NOT_HANDLE through the SDK or manually through RC dashboard as described here. You could set this attribute when consent is requested but customer does not provide affirmative response or if a customer has accepted the terms but wants to opt out later. 
 
We have not heard about app rejections due to this but you should be able to strictly implement Apple requirements with the mechanism above. Let me know if you have further questions.
 
Michail

Thanks for your reply! I didn’t realize you can manually opt-out users. That’s perfect. Then I guess adding it to the terms and conditions is sufficient.

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