Hello Everyone,
I'm experiencing a significant issue with trial conversions in my app. Approximately 90% of trials that are not manually cancelled by users are failing to convert to paid subscriptions due to billing errors.
Key details:
- Store: App Store
- Market: Brazil (BR)
- Product: Annual subscription with 7-day trial
- Issue: Billing errors at trial expiration, not user cancellations
My questions:
- Is this billing error rate typical for the Brazilian market?
- Are there known issues with payment methods or banking infrastructure in Brazil that could explain this?
- What actions can I take to reduce these billing errors?
I'd appreciate any insights you can provide on this issue and if someone have a similar experience.
