I have a customer who signed up for a 7 day trial on 12/20/2021. This is listed correctly in the Customer History in the Customer report. In the same customer report it shows “Trial converts on 2021-12-29”. Why would a 7 day trial go 9 days? In the customer history there is no activity other then :
- First seen using the app (also on 12/20/2021)
- Started a trial (12/20/2021)
- Last opened the app (in last day)
Looking at the event data for the Started a trial event the expiration (which should be the conversion) is listed correctly as 1640639521296 which is 12/27/21 - 7 days after trial started.
Best answer by sharifView original