I’ve been seeing a ton of these events come through and they often lead to cancelation and lost revenue. How can I make sure this isn’t due to some misconfiguration in RC or Apple, or my code set up?
Userlevel 4
+6
Hey there,
Billing errors come from the respective store and we dont have anything reason really for why the error happened in more depth other than the fact that billing issues occur when a user is unable to complete a subscription purchase due to an invalid or expired payment method. When this occurs, RevenueCat sends a BILLING_ISSUE event to webhooks, integrations, and the customer history page.
RevenueCat will only send one billing issue event -- additional payment failures won't trigger additional billing issue events, unless a renewal is successful between payment failures or the subscription ends and is restarted.
More information on Billing issues and grace periods can be found here: https://www.revenuecat.com/docs/how-grace-periods-work
+3
Same here. All 7 of my free trials didn’t cancel and when their trial finishes revenuecat says billing error. But monthly without trial works. I hear that app purchases have this problem about 20% of time but It’s hard to believe that 7 out of 7 will be billing issues. 100%. anyone have solution?
+1
Same here. All 7 of my free trials didn’t cancel and when their trial finishes revenuecat says billing error. But monthly without trial works. I hear that app purchases have this problem about 20% of time but It’s hard to believe that 7 out of 7 will be billing issues. 100%. anyone have solution?
It’s honestly been so frustrating, I’ve lost over $150 in revenue from 3 failed yearly trials.
What is worse is we lose money when our customers use the product a lot and don’t pay!
+3
Same here. All 7 of my free trials didn’t cancel and when their trial finishes revenuecat says billing error. But monthly without trial works. I hear that app purchases have this problem about 20% of time but It’s hard to believe that 7 out of 7 will be billing issues. 100%. anyone have solution?
I'm from Brazil and I created an application, we offered 7 days of testing for users and after that, we had a large volume of "pending payments" and "billing issue" did you experience this too?
I had 35 subscriptions and only 5 converted.
Did you manage to solve it?
+3
Same here. All 7 of my free trials didn’t cancel and when their trial finishes revenuecat says billing error. But monthly without trial works. I hear that app purchases have this problem about 20% of time but It’s hard to believe that 7 out of 7 will be billing issues. 100%. anyone have solution?
I'm from Brazil and I created an application, we offered 7 days of testing for users and after that, we had a large volume of "pending payments" and "billing issue" did you experience this too?
I had 35 subscriptions and only 5 converted.
Did you manage to solve it?
No not yet. Right now we are having over 50% billing errors. About of 51 free trails over 35 were billing errors,. We use google app promotions so I’m thinking google just sends crap free trials. I think we will move only to web payments now and do a free trial but will charge their card $1 and refund it within 7 days to verify that card is valid. It’s absolutely amazing that google play doesn’t validate cards
+1
hi guys, did anyone ever get any more insight here? our last 5 out of 5 trial subscriptions have all failed to convert due to billing error- here in the usa. very frustrating, seems too high a percentage for coincidence- can you share any insight into what happened for you? thanks!
+3
hi guys, did anyone ever get any more insight here? our last 5 out of 5 trial subscriptions have all failed to convert due to billing error- here in the usa. very frustrating, seems too high a percentage for coincidence- can you share any insight into what happened for you? thanks!
Unfortunately it’s just normal with google and apple. The only way to fix it is get rid of trial or try a $1 trial. I’ve talked to many people (they say it’s normal) and google support about. They just tell you to talk to google community about. This month I got over 75% billing errors (that’s U.S traffic! not international) I used google ads to send me the people and look at the screenshot I attached. Absolutely insane. That’s just a small sample. We will from now on build our own billing system and never send paid traffic to the google play store ever again.
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