Hi Javier,

Thanks for reaching out! Yes, many of our chart include “Platform” as an available filter or segment, but you’re right that this dimension is the last seen platform for the customer, not necessarily the Platform that they made their original purchase from.

The best way to identify whether a purchase came from the App Store (iOS/iPadOS) or the Mac App Store would be to use the “Store” filter or segment, which will differentiate between the two. However, it’s important to note that any charts which use New Customers as a denominator will only have the numerator filtered. This is because a new customer does not have a store affiliation before they make a purchase. But for charts like Active Trial Movement, which show new trials added and churned each period, filtering by store should give you the view you’re looking for.

However, if that’s not the case, or if there’s anything else I can help with, please let me know. Thank you!

Sincerely,

Dan

Hi @Dan Pannasch thanks a lot for your answer.
 

I’m not totally sure I follow you. You said:

The best way to identify whether a purchase came from the App Store (iOS/iPadOS) or the Mac App Store would be to use the “Store” filter or segment, which will differentiate between the two

When I segment by store, I only see the “App Store” which is true for both, iOS & macOS. But I don’t see a split on the data distribution.

 

Should I be looking something different here?

@Javier For the time period you’re looking at, are you certain there have been purchases from the Mac App Store? If so, if you have a Customer ID or Event ID for them feel free to DM me and I can check into them individually to see what store they’re being registered as!

Hi @Dan Pannasch 

If we segment on the AppStoreConnect by device our sales, we see that we have 1 sale (which is very little volume for us, but is a new desktop app) for the last 7 days.

 

But if I go to RevenueCat for the same period and segment by store, we only see “App Store”. it’s my understanding that I should be seeing the separation between Mac AppStore or the iOS/iPad AppStore.

Same happens if we see the trial movement chart.

 

Hi @Dan Pannasch any news if something could be wrong with the charts?

We now see that we have 2 sales on desktop according to AppStoreConnect. But the RC chart continue to show only “App Store”

Hi @Javier! Sorry for the delay in my response. I dug into this a bit more and unfortunately for Catalyst apps they do get recognized as “App Store” purchases as opposed to “Mac App Store” purchases. This is because its still your iOS app, and its integration with the App Store, that the purchase is being made from -- it just happens to be running on a desktop as opposed to a phone.

So at that point, Platform (which is the customer’s Last Seen Platform, as you mentioned) would be the best way to segment your charts where its available.

I’ll note the feature request to be able to track customers by their originating platform as well for the future, and of course if you have any other questions please let me know. Thanks!