Community Guidelines

Our community is there for everyone, however we want to make sure that the community offers a positive experience for all visitors. Therefore these general guidelines have been established. 

These guidelines do not supersede any of RevenueCat’s Legal Terms. By participating in our community, you have read and accepted these Community Guidelines. 

These guidelines apply to all who register, post, and engage in the community. We expect our members to follow the spirit and letter of these rules across all interactions with RevenueCat. Failure to do so may affect your access to the community.

Be Friendly

1. We acknowledge that community members have different levels of knowledge and understanding. Let’s be patient and kind with each other.
2. Debate and disagreement can be a healthy part of discussion. If you engage in this kind of conversation with another member, remember to be respectful, even if you disagree with their point of view.
3. The Community is led by its members and there’s no guarantee that you will receive a reply within a specific time frame.
4. We do not tolerate any hurtful, harmful, hostile, harassing, threatening, exclusionary, or illegal behavior through direct or indirect interaction anywhere in the community. This behavior includes but is not limited to: Direct Messages, Public Categories, or Private forums.

Be Constructive

1. When an outcome is unexpected, the community may be an easy place to criticize or vent. Before reacting, think if posting would help address the issue. If not, consider redirecting the concern to the party or person so that they may receive your feedback to address, including support-related issues or feedback.
2. If you like something you read in the community, provide feedback and encouragement. If there is a topic that helped the community, upvote the reply or mark it as the Best Answer. If you learned something new, discuss what you learned and how it positively impacted you.
3. Posts that are duplicated in the community or through support tickets with RevenueCat may be removed. Always be sure to search the community for an answer before creating a new post.
4. Stay up to date with your posts - posts that are stale, haven’t been updated in a reasonable amount of time, or lack constructive information may be removed or marked with a best answer.

Be Safe 🥽

1. Do not share personally identifiable information, ever. Consider all areas of the forum as publicly accessible and visible.
2. RevenueCat staff members will always identify who they are. The RevenueCat badge or labeled as “RevenueCat Staff Member” means they are verified RevenueCat employees. Misuse of RevenueCat’s badge, logo, profile picture, or image likeness to pose as a staff member is prohibited.
3. All members on this community are here to help, however nobody can be held responsible for any negative consequences resulting out of information derived from the Community.
4. Inappropriate content or behavior that violates our code should be flagged immediately. Members greatly impact community safety when content violations are flagged. Don’t engage or interact directly with the member or that content. Flagging allows the action to be taken either automatically or by moderator intervention.
5. RevenueCat staff members will never ask you for any of your account credentials, billing information, or any self-identifying information through the community. All security, account, or billing matters are strictly handled through the RevenueCat Support Team only.
6. Any form of retaliation, harassment, aggression, threats of any kind against any members, staff, or moderation team may result in immediate removal from the community and / or from RevenueCat without warning or notice. 

Stay on Topic

1. Currently, the community’s discussions are about RevenueCat. We’re still growing but for now, this is the subject that we consider to be on-topic.
2. Posts may be reviewed or moderated for appropriateness at any time. If your post is marked Pending, that means that it is being reviewed. If your post is marked as Pending, we will review the post as soon as possible.
3. Spam topics and posts are strictly prohibited. Don’t cross-post the same post in multiple topics (ex. topic hijacking, side posting, etc.). Members who continue to violate this rule could face suspension without warning.
4. Solicitation, including affiliate and referral links that send members off-site to external websites, is not allowed. Affiliate or referral links are subject to removal regardless of direct or indirect benefit.
5. It’s unacceptable to disrupt others. This behavior includes but is not limited to:
   1. any form of taunting,
   2. reposting content after moderation,
   3. excessive posting/thread creation, direct messages;
   4. editing any content to remove context, or
   5. misusing the flag content or report user feature to get staff’s attention.
6. In some cases, we have no choice but to disable violating accounts immediately. We will ban anyone who:
   1. providing false or altered information to intentionally mislead,
   2. obtaining private information without consent,
   3. trolling or flaming;
   4. posing as a RevenueCat staff member,
   5. or using/sharing confidential information outside of the RevenueCat community.

Consequences

Violations of the Community Guidelines are carefully reviewed and determined on a case-by-case basis. RevenueCat staff will not discuss or share details about moderation actions or outcomes with other RevenueCat Community members.

• Written warning:​ This is usually the first warning a member will receive. The member will receive a message via DM or through email. The notice will outline the violation incurred. Future violations will result in temporary or permanent suspension of their community access.
• Suspension: This is a temporary disabling of the person who is accessing the community. This action is usually has a start and end date. Upon the end date, the person may regain access to the community. Multiple suspensions (regardless of the violation) may result in permanent suspension.
• Permanent suspension:​ This is a long-term ban on the person who is accessing the community. This action usually has no end date. This action may not accompany a warning before or after the action.
• Ban: The act of removing a person from accessing the community, regardless of how many accounts they have or create. The banned member may not circumvent this action by creating a new account, using another existing account, puppeting a shared or alternative account, speaking through another member, or imitate a banned account.

How we handle change

Our code will not address all scenarios. As new situations come to our attention, we may find it necessary to change, expand, or update the policies stated here with little or no notification. We may retroactively apply current and new changes against previously existing submissions or behavior with the community in mind.

How to contact us

Any feedback, inquiries, or questions to the above guidelines should be sent to support@revenuecat.com.

Please do not use the forums, direct messages or emails to individual staff members if you have questions about the Guidelines. RevenueCat staff will not address concerns using these channels.