Hi!
In the last week or so, we've been unable to process refunds for recent Android subscription purchases.
Example 1:
—android user charged for yearly sub a few days ago, requesting refund.
—when clicking into the charge line, there is no option to refund. i’ve never seen this with such a recent purchase.
—shows user as ‘trial expired’ and is currently not subscribed… but was charged
—when clicking on the purchase line, it shows a failure for webhooks… not sure if that has anything to do with not being able to see / process refund?
Example 2:
—yearly sub purchased 29 Nov 2021, but shows as 'Subscription expired on 2021-12-07'
—seems timing logic for cancelling trials has overridden the yearly subscription logic
If we refer users to Google Play help, they are referred back to us.
Anyone have any thoughts or advice on this? Thanks!
