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Question

RevenueCat response is Cancelled but subscription is successful

  • February 22, 2025
  • 3 replies
  • 72 views
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I’ve been seeing a weird behavior recently on my iOS Swift app.


Sometimes a user subscribes to the free trial for annual and it is successful (it shows up on RevenueCat dashboard), but in my logs, RevenueCat shows a Canceled error. 

In my app, if a user cancels a purchase, it shows a special annual offer. Since it was detected as a cancellation, the user then sees the special offer view and subscribes to that. This leads to the user being subscribed to BOTH the free trial and special offer, and they end up paying for both.

Why might RevenueCat show cancelled if the purchase actually went through?

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3 replies

kaitlin
RevenueCat Staff
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  • kaitlin
  • RevenueCat Staff
  • 401 replies
  • February 26, 2025

Hi ​@pineconelabs,

That does sound strange - would you be able to open up a support ticket with us and share the debug logs that you have showing the cancelled error despite the free trial being subscribed to? We can troubleshoot why this might be occurring!

You can either email us directly at support@revenuecat.com, or open a ticket from the form at app.revenuecat.com/settings.support.

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  • roman_koch
  • New Member
  • 2 replies
  • March 1, 2025

is there any update on that?

i have similar issue, if i subscribe i get notified that purchase was successful but paywallResult = await RevenueCatUI.presentPaywall(); delivers that Paywall result: PaywallResult.cancelled

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  • roman_koch
  • New Member
  • 2 replies
  • March 1, 2025

update to purchases_flutter: ^8.6.0 could solve the issue i had

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