Skip to main content
Solved

Can I turn off auto-renew for a customer?

  • December 23, 2023
  • 2 replies
  • 400 views

Forum|alt.badge.img+3
  • New Member
  • 1 reply

tl;dr: Is there any way for me to turn off the auto-renewing, so the subscription ends after a month? 

Hello,

I have a pretty small app, so I’m still pretty new to RevenueCat.

I get slack messages when certain things happen in my app such as new accounts created, subscriptions or trial starts, accounts deleted, etc. 

I got a notification that user xyz created an account. Great. Then they started a monthly subscription. Even better! Then I got a notification that they deleted their account. I was going to get their email from firebase to let them know they started an auto-renewing subscription, but since they deleted their account I don’t have any way of contacting them. I don’t want this person to waste a few dollars a month on an app that they don’t even have an account for anymore. 

Is there any way for me to turn off the auto-renewing, so the subscription ends after a month? 

I am also afraid of this user realizing this after a few months and leaving my app a poor review.

Thanks

Brad

Best answer by cody

Hey @Brad!

Unfortunately, there isn’t a way for developers to cancel subscriptions on behalf of users - it’ll be up to the user to cancel this themselves.

Maybe a workaround is to send off an email when they delete their account, indicating that they have an active subscription that they might want to cancel?

View original
Did this post help you find an answer to your question?
This post has been closed for comments

2 replies

cody
RevenueCat Staff
Forum|alt.badge.img+8
  • RevenueCat Staff
  • 501 replies
  • Answer
  • January 4, 2024

Hey @Brad!

Unfortunately, there isn’t a way for developers to cancel subscriptions on behalf of users - it’ll be up to the user to cancel this themselves.

Maybe a workaround is to send off an email when they delete their account, indicating that they have an active subscription that they might want to cancel?


Forum|alt.badge.img+3
  • Author
  • New Member
  • 1 reply
  • January 4, 2024

Hey @cody,

Thanks for your response, 

That’s what I thought. 

I think what I will implement in the future is when the user goes to the delete account page, if they have an active subscription, they will see a dialog box alerting them of that first.

Thank you


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings