+6Hello,
I seems that sometimes RC doesn’t seem to send the data for events to Adjust, even if the AdjustId is set.
We discovered some discrepancies between our analytics and some of our users don’t have the AdjustId set (might be on our side), but then we have this case where it is set and still RC didn’t send it.
Could somebody from the team help and have a deeper look at it? Thank you.
Best answer by tina
Hey
It sounds like the app user ID did not have an adjustId attached as a subscriber attribute by the time the event occurred. It looks like your app has webhooks configured. To debug this:
subscriber_attributes field in the webhook payload. Does the adjustId appear there? If you do see an adjustId in the webhook payload, but no Adjust event dispatched, do let me know and I can open a support ticket on your behalf to gather some more information and example app user IDs.
+10Hey
It sounds like the app user ID did not have an adjustId attached as a subscriber attribute by the time the event occurred. It looks like your app has webhooks configured. To debug this:
subscriber_attributes field in the webhook payload. Does the adjustId appear there? If you do see an adjustId in the webhook payload, but no Adjust event dispatched, do let me know and I can open a support ticket on your behalf to gather some more information and example app user IDs.
+6Hi
Indeed it seems that the webhook doesn’t have the adjustId in place.
Is there any way to force RevenueCat to send the events once it gets the AdjustId? We initialise the Adjust SDK later in the app ( we request ATT only after the onboarding).
Thank you :)
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