webhooks not triggered

  • 9 August 2022
  • 1 reply

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This is a technical question for the revenue cat suppourt team.
Please have a look into my account. 

I configured the webhook in my dashboard and verified that the test webhook is working which it does.

Beyond that no, webhook events are sent to my server at all. I configured the sandbox testing in google which works well. The events are properly shown in the customer profile. But the webhooks are just not triggered.

Here an example for an event that never triggered a webhook:


"app_id": "appbf2ba432f2",
"app_user_id": "e54178d1-0ba0-4f52-b768-8b16da7ec516",
"country_code": "DE",
"currency": "EUR",
"entitlement_ids": null,
"environment": "SANDBOX",
"event_timestamp_ms": 1660003974081,
"expiration_at_ms": 1660004387520,
"is_family_share": false,
"is_trial_conversion": false,
"offer_code": null,
"price": 8.130577688229488,
"price_in_purchased_currency": 7.99,
"product_id": "pro_monthly",
"purchased_at_ms": 1660004087520,
"store": "PLAY_STORE",
"takehome_percentage": 0.85,
"transaction_id": "GPA.3347-8593-7235-97392..0"



Best answer by Tony Cosentini 9 August 2022, 04:18

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1 reply


I work on the RevenueCat backend.

We had a regression with webhooks recently that resulted in events not being sent to newly configured webhooks.

The issue has been fixed, so you’ll start seeing webhooks for new events. For missing events, I’m working on a backfill that will replay these.

Apologies for the inconvenience caused here! Integration reliability is very important and we have lots of monitoring around making sure events are flowing, but we had a bit of a blind spot on making sure newly configured integrations work correctly - that has been fixed.