User getting "The device or user is not allowed to make the purchase"

Hey @John.John ,

How widespread is this issue? Is it only happening for a few users or every user?

Additionally here are a couple of posts you can check out :

• What Does The 'PURCHASE_NOT_ALLOWED' Error Mean?

Let me know if you have any additional questions or if one of these posts answers your question!

Hi @jazmine ,

All users who try to purchase gets a “There was a problem with the play store” or “The device or user is not allowed to make the purchase”.

The posts didn’t solve it for us unfortunately.

@John.John @jazmine  Did you figure this out? I’m seeing the same thing. Users on modern devices in supported regions (like a Galaxy s10 running Android 11 in Canada) download the app from the Play Store then when they attempt to make a purchase they get this error. Does not happen to all users but seems to happen to a random subset of them. We’re on the latest react-native and latest react-native-purchases.

   "readable_error_code": "PurchaseNotAllowedError",
      "code": 3,
      "underlyingErrorMessage": "Billing is not available in this device. DebugMessage: Billing service unavailable on device.. ErrorCode: BILLING_UNAVAILABLE.",
      "message": "The device or user is not allowed to make the purchase.",
      "readableErrorCode": "PurchaseNotAllowedError"

Having the same problem - all subvscriptions fail

I am having the same problem. Subscriptions is not  working on only some devices. Like on samsung, OS Version 13. Any update on this?

we're facing the same issue, we’ve reached out to rc team but they were not helpful at all. we need a fix for this asap! - all android subscriptions fail on our side.

Having the same issue. Android only, subscriptions, modern devices.

Same issue. Can anyone helps? Many thanks!

​@chloe I apologize for the delay. I would be happy to take a look into your issue. Is this happening for all your users? Is this happening on iOS or Android? Can you share the app user ID so that I can take a look on our end to see if it reveals anything? If you would rather not share that publicly, you can also create a private support ticket. 

Hi ​@wes_clark, thank you for your reply. I end up found out that it was because of the region of my Google Play account. Google Play does not support the purchase function for users in China. I changed my region and it works. Thanks