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Question

Payment info does not persist across app updates

  • 2 September 2024
  • 3 replies
  • 24 views

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Whenever a user logs out or updates an app their subscription seems to be lost. We are using React Native SDK.

 

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3 replies

jeffrey_bunn
RevenueCat Staff
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  • RevenueCat Staff
  • 167 replies
  • September 5, 2024

Hi @novelgrinder. Can you email support so we can dig in more thoroughly? For now, however, I’d suggest that you review the following documentation, as this sounds like an issue with configuring the SDK and identifying your users:


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  • Author
  • New Member
  • 1 reply
  • September 9, 2024

Looks like we didn’t assign appUserId properly, is there a way to merge anonymous users with our db’s userId?


jeffrey_bunn
RevenueCat Staff
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  • RevenueCat Staff
  • 167 replies
  • September 20, 2024

@novelgrinder If you call the logIn method with the app user ID in your database for the anonymous user, we will merge the anonymous user with your identified app user ID.


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