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Question

ERROR: ๐ŸŽโ€ผ๏ธ The receipt is missing.

  • February 9, 2023
  • 2 replies
  • 1017 views

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a user deletes the app and data off their device. They previously purchased some non-consumable items. The reinstall. I run syncPurchases one time in the app delegate. I get this error 

ERROR: ๐ŸŽโ€ผ๏ธ The receipt is missing.

I expected it to return the non-consumable entitlements in the customerinfo. Any idea what I am doing wrong?

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2 replies

cody
RevenueCat Staff
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  • RevenueCat Staff
  • 501 replies
  • February 13, 2023

Hey @Ethan!

Is this happening when testing in sandbox? Generally in sandbox mode, a receipt isnโ€™t available until a purchase has been made, leading to missing receipt errors before that occurs. Once a purchase is made and the receipt is populated, you should be able to sync/restore purchases as expected.

This is unique to sandbox and generally doesnโ€™t occur in production as a receipt is typically always available from the store before another purchase occurs.


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Hi @cody 
how can I made purchase and after that use Purchases.getPromotionalOffer.

when I want to get promotional offers I face:
ERROR: ๐ŸŽโ€ผ๏ธ The receipt is missing.

also Iโ€™m using sandbox.


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