Question

Can't fetch new product at sometime

  • 21 September 2023
  • 4 replies
  • 65 views
chad
Badge +4

Hi RevCat Team, 
     I have added some new subscription in Apple connect and added them in RevCat, But sometime  I can’t fetch the new subscription when I invoke  @objc(getProductsWithIdentifiers:completion:) in your SDK, I have tried to add product ids for new subscription and one old subscription, API is return old subscription successful, It’s don’t return the new subscription, Please help check it.

Thanks.

This is the log:
 

2023-09-21 13:25:25.032107+0800 Hobnob-Staging[4554:789536] [offering] DEBUG: ℹ️ Skipping products request for these products because they were already cached: ["staging_sub_premium_2_yearly"]

2023-09-21 13:25:25.032209+0800 Hobnob-Staging[4554:789536] [store_kit] DEBUG: ℹ️ No existing products cached, starting store products request for: ["staging_sub_invitation_maker_monthly", "staging_sub_party_host_annual", "staging_sub_party_host_monthly", "staging_sub_invitation_maker_annual"]

2023-09-21 13:25:25.138735+0800 Hobnob-Staging[4554:789811] [store_kit] DEBUG: 😻 Store products request finished

2023-09-21 13:25:25.138748+0800 Hobnob-Staging[4554:789809] [store_kit] DEBUG: 😻 Store products request received response

4 replies

S
Badge +5

@chad

I know this won't help you, but: I've had the exact same problem for about 5-6 days, and I've already reported it to support. There Michael answered me and pointed out the usual solutions (the link can be found in the debug logs).

However, all this does not help and I am very sure that the cause is in the backend (either RevenueCat, or Apple). Unfortunately, I don't know if the problem only occurs in the sandbox environment. I just converted my app from my own in app processing system to the RevenueCat system, but because of this problem I am more than unsure about releasing the app now.

I just provided Michael with more debug logs yesterday, but have not received a response from him. I think this problem is too often dismissed as a simple configuration issue, and that it may well have other causes.

Anyway, I have checked all potential causes on my side X times and also deleted and recreated the entire project in RevenueCat, as well as the In App products in App Store Connect. Nothing helps.

The products are retrieved 50% of the time flawlessly, but then, for no visible reason, it stops working. And then (just as suddenly) everything works again.

chad
Badge +4

I tested it in V4.26.1, It’s works, Let me keep one eyes in it.

S
Badge +5

Strange, the ‘Changelog’ of v4.26.1 does not contain anything related, as far as I can tell. Will also keep an eye on it. 

S
Badge +5

It looks like the issue has been resolved with v4.26.1, it has not appeared here again so far ...

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