You're currently subscribed to this.

We just released our app.  1 user reported this issue where they subscribed, but then see this error message:

I don’t know why this happens.  Here is my flow inside Expo/React Native app:

1. Wrap app in providers

   <PurchaseProvider setPurchasesChecked={setPurchasesChecked}>
       <AuthProvider>
           <Stack/>
       </AuthProvider>
   </PurchaseProvider>

    

2. Inside the PurchaseProvider getCustomerInfo:

   useEffect(
       function initPurchaseConfig() {
         const initialize = async () => {
           try {
             Purchases.setLogLevel(Purchases.LOG_LEVEL.VERBOSE);
             await Purchases.configure({ apiKey: APIKEY });
   
             const info = await Purchases.getCustomerInfo();
             const { isActive } = info?.entitlements.activetentitlementName] || {};
   
             setIsActive(!!isActive);
           } catch (e) {
             setMessage(t'error', (e as Error).message]);
           } finally {
             setIsReady(true);
             setPurchasesChecked(true);
           }
         };
   
         initialize();
       },
       bsetMessage, setPurchasesChecked]
     );

   Note the isActive variable, which gets exported from Provider so that routes can be determined

3. We check if they are paywall eligible, and determine the route:

   if (paywallEligible) {
         if (isActive) {
           if (!hasUser) {
             return router.replace('signIn');
           }
           if (
             lastSegment === 'signIn' ||
             lastSegment === 'register' ||
             lastSegment === 'paywall'
           ) {
             return router.replace('(tabs)');
           }
   
           if (hasUser) {
             return;
           }
   
           return;
         }
   
         return router.replace('paywall');
       }
       if (!hasUser) {
         return router.replace('signIn');
       }
       if (lastSegment === 'signIn') {
         return router.replace('(tabs)');
       }

   In this case, if not isActive, they will get redirect to paywall, which lets them purchase.  

4. After they purchase we also set isActive to true

   const purchase = async (purchasePackage: PurchasesPackage) => {
       try {
         await Purchases.purchasePackage(purchasePackage);
         getInfo();
         setIsActive(true);
         return router.replace('');
       } catch (e) {
         if (
           (e as PurchasesError).code ===
           Purchases.PURCHASES_ERROR_CODE.PURCHASE_CANCELLED_ERROR
         ) {
           return;
         }
   
         setMessage( 'error', (e as Error).message]);
       }
     };

5. When I exit the app & come back, I see the “You're currently subscribed to this.” message.

it’s hard to replicate.  What could this be?