Skip to main content
Solved

Users are renewing a sub with a price of 0


Forum|alt.badge.img+3

99% of my subscriptions are working fine, but I have a handful of users that are ‘renewing’ every month for a price of 0. Their initial conversion was also 0, as is every monthly renewal cost ongoing. Any idea what’s going on? Am I being cheated or is something just being mis-reported?

I’ve never changed prices, run any offers or introductory pricing, just a 7 day free trial, which as mentioned above is pretty much working as expected apart from these few anomalies.

Thanks

Best answer by sharif

Three reasons that may result in $0 price:

  1. Family-shared subscriptions. Subscription revenue is counted only once for the user who actually purchased it. Subscriptions that are labelled as “family-shared” by Apple are counted as $0.
  2. Newly created products that we don’t have the price for yet (this will resolve itself soon as we get more purchases.)
  3. If you’re sending receipts/fetch tokens to our API, make sure you’re sending the price.

If none of the above explain what you’re seeing, please open a support ticket so we can investigate further.

View original
Did this post help you find an answer to your question?

2 replies

sharif
RevenueCat Staff
Forum|alt.badge.img+9
  • RevenueCat Staff
  • 513 replies
  • Answer
  • January 24, 2022

Three reasons that may result in $0 price:

  1. Family-shared subscriptions. Subscription revenue is counted only once for the user who actually purchased it. Subscriptions that are labelled as “family-shared” by Apple are counted as $0.
  2. Newly created products that we don’t have the price for yet (this will resolve itself soon as we get more purchases.)
  3. If you’re sending receipts/fetch tokens to our API, make sure you’re sending the price.

If none of the above explain what you’re seeing, please open a support ticket so we can investigate further.


Forum|alt.badge.img+3
  • Author
  • New Member
  • 2 replies
  • February 13, 2022

Thanks, I do allow family sharing, but I assume I’d see some trace/mention of that somewhere? Otherwise, I don’t think it’s the other reasons so will open a ticket.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings