Not seeing sandbox customer in Customer > sandbox

  • 18 July 2022
  • 4 replies

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I am not seeing all sandbox data in revenueCat : if I subscribe a user on a build of my app (and I can see the subscription worked in the Iphone’s sandbox accounts info), sometimes I still can’t see the customer in RevenueCat in Customers > Sandbox


Any idea how I can fix this?





Best answer by tina 18 July 2022, 19:10

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4 replies

Userlevel 5
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Hey @Jane 

It sounds like you’re using RevenueCat’s default sandbox customer list here. Our customer lists have a cache, which is why you’re not seeing the new customer appear in a list immediately. To confirm the sandbox subscription in RevenueCat, you can either search the app user ID directly or check out the Recent Transactions table, which shows transactions in real-time. 

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Hello @tina !The Recent transactions table was just what I needed.

Thank you for your help!

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Even the Recent Transactions table is not showing me any data but the Overview’s Customer tab does show there are 5 Customers. 



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Hi @tina & RC staff,

any news on this topic? I have the same issue, still. I’m testing locally but my current App User ID doesn’t show up in the list, even though it hasn’t changed (locally) for me in hours.

I can see the sandbox user when I construct the lookup URL myself or use the “Find Customer” function on the Customers page, though.