Solved

Not seeing sandbox customer in Customer > sandbox

  • 18 July 2022
  • 7 replies
  • 851 views

Badge +5

I am not seeing all sandbox data in revenueCat : if I subscribe a user on a build of my app (and I can see the subscription worked in the Iphone’s sandbox accounts info), sometimes I still can’t see the customer in RevenueCat in Customers > Sandbox

 

Any idea how I can fix this?

 

Best,

Jane

icon

Best answer by tina 18 July 2022, 19:10

View original

7 replies

Badge +4

@tina 

Even the Recent Transactions table is not showing me any data but the Overview’s Customer tab does show there are 5 Customers. 

 

 

Badge

> Strange thing is “Dandbox data” button is disabled all apges except Overview. I cannot click it.
Sorry. missspell. Editor does not allow me to fix after reply.

Strange thing is “Sandbox data” button is disabled on all pages except Overview. I cannot click it.

Same here. Did you all find a solution on this?

Badge +2

Hi @tina & RC staff,

any news on this topic? I have the same issue, still. I’m testing locally but my current App User ID doesn’t show up in the list, even though it hasn’t changed (locally) for me in hours.

I can see the sandbox user when I construct the lookup URL myself or use the “Find Customer” function on the Customers page, though.

Badge

Same here 

Overview shows it 

 


Charts are empty

 


Strange thing is “Dandbox data” button is disabled all apges except Overview. I cannot click it.

Userlevel 5
Badge +10

Hey @Jane 

It sounds like you’re using RevenueCat’s default sandbox customer list here. Our customer lists have a cache, which is why you’re not seeing the new customer appear in a list immediately. To confirm the sandbox subscription in RevenueCat, you can either search the app user ID directly or check out the Recent Transactions table, which shows transactions in real-time. 

Badge +5

Hello @tina !The Recent transactions table was just what I needed.

Thank you for your help!

Reply