[iOS] some subscriptions does not show Name and Description

  • 18 September 2022
  • 2 replies

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Hello, I am a flutter developer.

My App has been rejected due to this problems.

some subscriptions does not show name and this image


Plus (monthly plan) and student subscriptions are currently work well.


😢 It worked well until yesterday.

I thought at first this problems is an apple sandbox server error...!! My another post on 'apple developer forums'

I use RevenueCat for sync subscriptions data, but Android app has no problems...!!

  • My subscriptions are sandbox mode.
  • I've never changed the code.
  • This problem occurs in both English and Korean.
  • It worked well in Setting > Appstore > Sandbox account > management. like this image
Setting > Appstore > Sandbox account > management​​


Apple rejection message : 

Apple rejection message


subscription page : 

subscription page


teacher_plus_month and student_pro_month, student_pro_year subscriptions are currently work well.

yellow one is “under review”.

red one is “Developer action required”.


Does anyone have the same problem?


Does anyone know how to solve it?


Best answer by cody 7 October 2022, 22:58

View original

2 replies

Badge +1

+) No errors are returned in the log… 😭

Userlevel 6
Badge +8

Hey @DreamFactory,

We’ve seen this happen in sandbox mode (which the App Store reviewers use) frequently - I’d recommend adding a ‘fallback’ name if the name/description is empty, so it at least displays something generic to get through app review. In production, I’d expect this to work as expected.