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company address not showing on bills

  • 18 October 2021
  • 3 replies
  • 39 views

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Hello, our bills appear to be billed to “Revenue Cat”. Obviously our company name should be shown instead. How can we fix this? we could find no access to billing info. 

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Best answer by cody 19 October 2021, 16:35

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Userlevel 5
Badge +8

Hey @Stephan Schulz! 👋

I know we resolved this issue through our support ticket, but I wanted to update this post for others who might have a question about this:

If you need to update your payment method, please visit the billing settings page in your account settings. If you have any other billing related questions, please reach out to us via our support form in your account settings.

Badge +5

where exactly on the billing settings page? in the attached screenshot you can see all that we can see. We haven’t found a way to add our company address at all, let alone modify it. 

Userlevel 5
Badge +8

Hey @Stephan Schulz!

I manually updated your address from your open ticket. You can also update your address by clicking ‘Update payment method’ and entering your invoice details.

 

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