Skip to main content

How does Revenuecat handle chargebacks and fraudulant refund requests?

Is there a place to view / contest disputes in the dashboard or is this handled elsewhere?

Do I need to monitor for anything in particular? I struggled to find any information about this in the docs!

Thanks!

Hey @Brentek!

Any payment disputes like you’ve described will be handled on the payment processor or the store that they occurred on - for example, Apple, Google, Stripe. 

On RevenueCat’s end, we will reflect the information that these stores provide us with when a refund or chargeback occurs. For example, a `CANCELLATION` or `EXPIRATION` event with the reason `CUSTOMER_SUPPORT`. Nothing else needs to be done to handle these occurrences on RevenueCat - revenue and subscription counts will take this into account automatically. 

thanks for the reply - so it’s possible to contend refund requests on both app stores?

Terms & ConditionsCookie settings