+4Hello,
We have set up our apps perfectly with RevenueCat and are currently testing in the SANDBOX mode.
A customer purchases an in-app subscription from the app and
In both the cases revenue cat is informed by S2S notifications but still these events are not updated in revenue cat.
Are we missing something? How do we do this??
+2I have the same question. I am not seeing a Play Store cancellation reflected anywhere in the dashboard. Dashboard still says “Subscription renews on...” when I know it will not because the subscription was cancelled.
+9I’d recommend reaching out to support with an example App User ID or two that’s experiencing this and they can take a closer look: https://www.revenuecat.com/support
It’s possible that an unsubscribe and a re-subscribe in quick succession can be “missed” by RevenueCat and the subscription will appear unchanged. This could be more common in sandbox with the quicker testing and renewal cycles.
Enabling the platform server notifications (as it sounds like you’ve done) is the best way to minimize this though.
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