About "Other" in Segment>platform

  • 21 June 2024
  • 1 reply

Badge +1

When I try to view the CVR for iOS and Android on the conversion to paying chart screen, I set the Segment to platform. However, some users are categorized under "Other" instead of iOS or Android, and I am unable to know the exact percentage. Our app is only released on iOS and Android, so what kind of users are included in this "Other" category?

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1 reply

Badge +4

Hey @yasuda,


We set Other when we don’t know the user’s platform - kinda like setting to ‘unkown’.

I’ve looked at your account and is it possible that you are creating subscribers through the REST API? You should set the `X-Platform` header with the correct platform to avoid this issue. Here’s the docs.


I hope this helps!