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Question

Delay in Subscription Update Events from Stripe

  • August 12, 2024
  • 2 replies
  • 145 views

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Hi everyone,

I’m currently experiencing a significant issue with subscription update events (customer.subscription.updated) from Stripe being delayed in syncing with RevenueCat. In some cases, it’s taken over a day for these updates to appear on the RevenueCat dashboard after the customer has been charged.

This delay is causing major problems, as our users are paying for subscriptions but are not being granted access promptly due to the delayed data sync. Since we rely on RevenueCat as the source of truth for managing subscriptions, this issue is affecting a lot of our customers.

Has anyone else encountered this problem? If so, were you able to find a solution or workaround? I’d appreciate any advice or insight on how to resolve this issue quickly.

Thanks in advance for your help!

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MarcosC
RevenueCat Staff
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  • RevenueCat Staff
  • August 12, 2024

@mazfuze 

 

That can happen when you don’t have stripe server notifications configured. Do you have it configured?

 

Link → https://www.revenuecat.com/docs/platform-resources/server-notifications/stripe-server-notifications

 

Regards,


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We’re in the same situation. There is a delay in RevenueCat. Can someone help? 


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