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Question

unknown errors - possible problems with the server

R
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I am have flutter app(ios/android), usinng purchases-flutter 4.13.0(dev), 4.12.0(prod).
The error appeared 4-5 days ago, it is in prod and dev. 

For android - this error does not appear every time but today very often. 4-5 days ago it was working

PlatformException(10, Error performing request., {code: 10, message: Error performing request., readableErrorCode: NetworkError, readable_error_code: NetworkError, underlyingErrorMessage: Unable to resolve host "api.revenuecat.com": No address associated with hostname}, null)

For iOS - I tried this code
 

final purchaserInfo = await Purchases.getCustomerInfo();

and it is never completed

it is logs:
 

[Purchases] - DEBUG: ℹ️ There are no requests currently running, starting request POST receipts

[Purchases] - DEBUG: ℹ️ API request started: POST /v1/receipts
[Purchases] - DEBUG: ℹ️ SKReceiptRefreshRequest finished
[Purchases] - DEBUG: ℹ️ Loaded receipt from url file:///private/var/mobile/Containers/Data/Application/D1593594-6743-4414-BC41-E34FC5560BEE/StoreKit/sandboxReceipt
[Purchases] - DEBUG: ℹ️ Skipping products request for these products because they were already cached: ["myCode"]
[Purchases] - ERROR: 😿‼️ Unknown error.
[Purchases] - DEBUG: ℹ️ API request failed: POST /v1/receipts: Unknown error.
[Purchases] - DEBUG: ℹ️ PostReceiptDataOperation: Finished
[Purchases] - DEBUG: ℹ️ Serial request done: POST receipts, 0 requests left in the queue
[Purchases] - INFO: 💰 Finishing transaction '2000000346016019' for product 'myCode'
[Purchases] - DEBUG: ℹ️ PostReceiptDataOperation: Started
[Purchases] - INFO: ℹ️ Parsing receipt
[Purchases] - DEBUG: ℹ️ StoreKit1Wrapper (0x000000028009daa0) removedTransaction: myCode 2000000346016019 2000000154674445 1
[Purchases] - ERROR: 😿‼️ Unknown error.
[Purchases] - ERROR: 💰 Product purchase for 'myCode' failed with error: Error Domain=RevenueCat.ErrorCode Code=0 "Unknown error." UserInfo={rc_backend_error_code=0, NSLocalizedDescription=Unknown error.

this cycle is repeated(POST /v1/receipts ->😿‼️ Unknown error)

The subscription logic in my application is broken. I need urgent help

This post has been closed for comments

Ryan Glanz
RevenueCat Staff
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  • Ryan Glanz
  • RevenueCat Staff
  • June 12, 2023

Hi,

Happy to help here. For Android, that’s an issue with connecting to RC from the device. Are you able to access RC or other websites from the browser?

A network issue may be the case for iOS as well.

M
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PlatformException(10, Error performing request., {code: 10, message: Error performing request., read..

 

I also get that on Android, even though the paywment was succesfull in the end.

Could it be that the user first got the request error and then completed the purchase?

jeffrey_bunn
RevenueCat Staff
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​@mihnea-9c4c5c Can you add more information about this? You mentioned that the payment was successful in the end - I’m assuming you see this error during purchasing? Do you see this for many users, or is this an intermittent issue that you’ve recently noticed? Any additional information you can provide about this will help us get to the bottom of it. Thanks!

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