Skip to main content
Question

REST API- Retrieving data on customers who cancelled free trials but haven't made a purchase

  • May 19, 2023
  • 1 reply
  • 106 views

Forum|alt.badge.img+6

Is it possible to retrieve data on customers who have cancelled their free trial but haven't proceeded to make a purchase? I would like to better understand their behavior and potentially reach out to them with targeted offers or incentives to encourage them to subscribe.

Any guidance or suggestions on how to achieve this would be greatly appreciated.

This post has been closed for comments

1 reply

kaitlin
RevenueCat Staff
Forum|alt.badge.img+6
  • RevenueCat Staff
  • 393 replies
  • May 23, 2023

Hi @asakirullah

I’d recommend using Customer Lists to get this data! You can use filters to narrow the lists into the scenario you’re hoping to find: https://www.revenuecat.com/docs/customer-lists#filters

To find users who have cancelled their free trial without subscribing, you could use ‘Trial Cancellation Date’ or ‘Renewals’, both of which should be null if a user didn’t convert. 

 

 


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings