Android Subscriptions Not Going Through

Users on Android are complaining that they are paying for a subscription but they are not getting any features unlocked. 

1. I can see the correct “Offerings” on my Android device, so it seems like the app setup is correct.
2. I can unlock access for users manually through RC’s API, so when an “Entitlement” is granted, it is unlocked in the app.
3. I can see the subscriptions go through Google Playstore, but they are not picked up by RC at all.

So what could be the problem?​​​​​​ Here’s what I have checked off:

1. Made sure bundle IDs match.
2. Made sure the “Products” registered with RC unlock the correct “Entitlement”.

As per the current privacy policy, I am not logging any errors and cannot see specifically what is wrong on the end of the users.