I am using Paywalls and when I submit it on iOS, they report this error. And they said they will reject the submission if I cannot fix this bug. Review device details:
- Device type: iPad Air (5th generation)
- OS version: iOS 17.4
Solved
IOS reject "Guideline 2.1 - Performance - App Completeness"
+3Best answer by wes_clark
Hi! Are you able to recreate this error on your end? If so, can you share the debug logs for this issue? If you are not able to, the unfortunate reason for this error may be that Apple’s sandbox environment is notoriously flaky. Most of the time this error is due to sandbox downtime, but you can read about all the causes for this error in our guide on error handling here: https://www.revenuecat.com/docs/test-and-launch/errors#---store_problem. Apple’s reviewers use this unstable environment for App Review, which can cause issues when the reviewer tests in-app purchases like subscriptions and paywalls. I would recommend re-submitting your app for review.
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I have the same issue, shipped by building in Xcode 15.2. I also have set usesStoreKit2IfAvailable: true
They mentioned the same device, same OS:
- Device type: iPad Air (5th generation)
- OS version: iOS 17.4
Reviewer reported that by clicking “Subscribe” he sees an error. I had released before several versions, didn’t change anything. I use paywall as well.
+6Hi! Are you able to recreate this error on your end? If so, can you share the debug logs for this issue? If you are not able to, the unfortunate reason for this error may be that Apple’s sandbox environment is notoriously flaky. Most of the time this error is due to sandbox downtime, but you can read about all the causes for this error in our guide on error handling here: https://www.revenuecat.com/docs/test-and-launch/errors#---store_problem. Apple’s reviewers use this unstable environment for App Review, which can cause issues when the reviewer tests in-app purchases like subscriptions and paywalls. I would recommend re-submitting your app for review.
+6
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