why are sandbox tests using observer mode not showing up in RC?

  • 30 July 2021
  • 2 replies

Badge +4

Configured an iOS app for observer mode to run alongside our existing iOS storekit implementation.  After two subscription tests in Sandbox, no data appears in RC.  I seem to be missing something, but have followed the docs I find regarding observer mode.  I can see through device settings>app store>sandbox that the subscription test is active and my app behaves as such, so I know the sandbox transactions exist.  Thanks.


Best answer by Don Simone 4 August 2021, 18:23

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2 replies

Userlevel 5
Badge +9

Hmm, I would start by inspecting the debug logs to see if there are any errors appearing there. It’s hard to say what’s going on without some logs or error messages.

Since it sounds like you’re running in sandbox, you should be able to enable debug logging and see what prints out to the Xcode console. More info on setting this up here:

Badge +4

Thanks, did that exactly after one of your support peeps recommended, and discovered a silly mistake on the appuserid, setting it to “” instead of nil causes a crash ;-)  Thanks!