Web Billing: Allow upgrade/plan swithcing?

Hi! I’m on the Web Billing team at RevenueCat. Happy to say that we’re working on plan switching as a feature, meaning that your customers will be able to self-select a different product and we’ll handle the transition (including prorating the fees, etc.) — no concrete timeline on this yet, but we’ll be working on it in Q2 of this year.

If it must be done by canceling and re-subscribing, and they canceled with time left on the period, are they able to immediately re-subscribe?

Right now if a subscription is canceled, it will still remain active until the renewal date, and then cancel. So it wouldn’t be possible for the customer to re-subscribe right away.

Hope this helps!

Thank you! So there would currently be no way if a customer cancels (even accidentally) for them to re-subscribe without having a gap in their membership? Could we do it manually if a customer contacted us for instance? 

Sure! If a customer cancels, they can always revert that cancelation and reactivate their subscription in the customer portal — but only to the same product.

For transitioning to a different product, right now you could manually grant an entitlement to a customer from the dashboard to cover the transition, so they don’t have a gap in their entitlement as they transition.