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Well, I manage to test my app in the sandbox and buy a subscription plan for a month, it work like expected, it auto-renew 3 times and then “Opted-out of renewal” and “Had their subscription expire” after that, I load again the app and it show me that I have not current any active subscription what is great, but here the problem, when I try to renew the subscription, I do the same process using “purchasePackage”, sending the same package that the user previous subscribe, I don’t get any error the call work but the return “purchaserInfo” do not have any new active subscription.

 

the debug info after I call purchasePackage:

 

2022-01-11 20:55:07.209981-0500 LoosidApp026462:18273130] APurchases] - DEBUG: ℹ️ Vending Offerings from cache
2022-01-11 20:55:07.211967-0500 LoosidApp026462:18273130] oPurchases] - DEBUG: ℹ️ makePurchase
2022-01-11 20:55:07.213718-0500 LoosidApp:26462:18273130] 0Purchases] - DEBUG: 💰 Purchasing product from package  - soberplus_month_1 in Offering Default
2022-01-11 20:55:07.222415-0500 LoosidApp 26462:18273130] 0Purchases] - DEBUG: ℹ️ PaymentQueue updatedTransaction: soberplus_month_1 1000000946127847 ((null)) 1000000946124911 - 1
2022-01-11 20:55:07.226589-0500 LoosidApp126462:18273130] 5Purchases] - DEBUG: ℹ️ Loaded receipt from url file:///private/var/mobile/Containers/Data/Application/E9118895-463F-4B57-A59B-0BA2251C9A60/StoreKit/sandboxReceipt
2022-01-11 20:55:07.226723-0500 LoosidApp226462:18273130] .Purchases] - DEBUG: ℹ️ Found 0 unsynced attributes for App User ID: rafaelpalma50049
2022-01-11 20:55:07.228999-0500 LoosidApp/26462:18273130] 5Purchases] - DEBUG: ℹ️ There are no requests currently running, starting request POST /receipts
2022-01-11 20:55:07.229063-0500 LoosidApp<26462:18273130] 2Purchases] - DEBUG: ℹ️ API request started: POST /v1/receipts
2022-01-11 20:55:07.234099-0500 LoosidAppi26462:18278380] 7.11.0 - :Firebase/Analytics]iI-ACS023141] Purchase is a duplicate and will not be reported. Product ID: soberplus_month_1
2022-01-11 20:55:08.304258-0500 LoosidAppt26462:18277431] -Purchases] - DEBUG: ℹ️ API request completed with status: POST /v1/receipts 200
2022-01-11 20:55:08.325978-0500 LoosidAppi26462:18277431] 2Purchases] - DEBUG: ℹ️ Serial request done: POST /receipts, 0 requests left in the queue
2022-01-11 20:55:08.331943-0500 LoosidAppi26462:18273130] >Purchases] - DEBUG: 💰 Finishing transaction soberplus_month_1 1000000946127847 (1000000946124911)
2022-01-11 20:55:09.273919-0500 LoosidApp026462:18273130] rPurchases] - DEBUG: ℹ️ PaymentQueue removedTransaction: soberplus_month_1 1000000946127847 (1000000946124911 (null)) (null) - 1

and this is the returned purchaserInfo:

 

{
  "purchaserInfo": {
    "allPurchaseDatesMillis": {
      "soberplus_month_1": 1641863229000
    },
    "firstSeenMillis": 1641849433000,
    "requestDate": "2022-01-12T01:55:08Z",
    "entitlements": {
      "all": {
        "soberplus": {
          "latestPurchaseDate": "2022-01-11T01:07:09Z",
          "latestPurchaseDateMillis": 1641863229000,
          "isSandbox": true,
          "originalPurchaseDate": "2022-01-11T00:08:14Z",
          "expirationDate": "2022-01-11T01:12:09Z",
          "expirationDateMillis": 1641863529000,
          "billingIssueDetectedAt": null,
          "unsubscribeDetectedAtMillis": 1641864817000,
          "identifier": "soberplus",
          "periodType": "NORMAL",
          "unsubscribeDetectedAt": "2022-01-11T01:33:37Z",
          "store": "APP_STORE",
          "isActive": false,
          "willRenew": false,
          "ownershipType": "PURCHASED",
          "originalPurchaseDateMillis": 1641859694000,
          "productIdentifier": "soberplus_month_1",
          "billingIssueDetectedAtMillis": null
        }
      },
      "active": {}
    },
    "latestExpirationDateMillis": 1641863529000,
    "originalPurchaseDate": "2013-08-01T07:00:00Z",
    "nonSubscriptionTransactions": "],
    "managementURL": null,
    "allPurchaseDates": {
      "soberplus_month_1": "2022-01-11T01:07:09Z"
    },
    "latestExpirationDate": "2022-01-11T01:12:09Z",
    "originalPurchaseDateMillis": 1375340400000,
    "requestDateMillis": 1641952508000,
    "allExpirationDatesMillis": {
      "soberplus_month_1": 1641863529000
    },
    "activeSubscriptions": o],
    "originalApplicationVersion": "1.0",
    "allExpirationDates": {
      "soberplus_month_1": "2022-01-11T01:12:09Z"
    },
    "originalAppUserId": "rafaelpalma50049",
    "firstSeen": "2022-01-10T21:17:13Z",
    "allPurchasedProductIdentifiers": "
      "soberplus_month_1"
    ]
  },
  "productIdentifier": "soberplus_month_1"
}

Thanks

Hey @Rafael Palma!

Sounds like you might be running into some issues with the sandbox environment - are you still encountering this issue, and if so are you able to test with a new sandbox account and/or a fresh installation of the app?

I’m seeing the same thing, it works fine with a new sandbox account (until the subscription expires and you try to renew it, then it’s the same thing for that account) but doesn’t work with a reinstall (on the original sandbox account).

We’re using the cordova plugin. Do you know if this is this maybe a somewhat common issue with sandbox/internal TestFlight and something we won’t see in production?

@Rafael Palma @Justin8 we’ve had a few reports of this and it seems to be an issue with StoreKit 1.  upgrading to using an SDK version that allows you to use StoreKit 2 under the hood should help. 

The latest version of our iOS, Flutter, React-Native and Unity SDKs support StoreKit 2, by passing an extra parameter when configuring. 

 

Could you give it a shot? Let me know if you need instructions for any particular SDK. 

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