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Customize "You are currently subscribed to this" alert

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In our iOS app we have a RevenueCat paywall to allow purchasing a subscription.

If a user has an active subscription with account A, logs out, logs into account B, and tries to purchase a new subscription → then the following “You are currently subscribed to this” alert pops up.

We want to allow the user to transfer their account if they wish. Is there any way to change the copy of this alert to mention that they’re about to transfer their account? Right now it’s very unclear that pressing “OK” will transfer their subscription.

Thank you!

Best answer by jeffrey_bunn

Hi ​@eeye-1fbead! Unfortunately, that’s a native iOS alert from the platform itself, which can’t be changed. If the user presses “Restore Purchases” instead of attempting to purchase again, their subscription will be transferred (based on your selected transfer behavior) without this dialog being shown. Alternatively, if this scenario isn’t very frequent, you may want to call syncPurchases after users log in, which will do the transfer behind the scenes.

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jeffrey_bunn
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  • jeffrey_bunn
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  • March 31, 2025

Hi ​@eeye-1fbead! Unfortunately, that’s a native iOS alert from the platform itself, which can’t be changed. If the user presses “Restore Purchases” instead of attempting to purchase again, their subscription will be transferred (based on your selected transfer behavior) without this dialog being shown. Alternatively, if this scenario isn’t very frequent, you may want to call syncPurchases after users log in, which will do the transfer behind the scenes.

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  • eeye-1fbead
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  • March 31, 2025

Thank you ​@jeffrey_bunn for your message.

 

Understood and makes sense. It’s unfortunate iOS doesn’t provide a way to edit the alert.

 

Good notes on the Restore Purchases and syncPurchases ideas. These aren’t super common so maybe we can just ignore the weird UX for now.

jeffrey_bunn
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