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Question

Calling getCustomerInfo() for the first time takes 3-4 mins for TestFlight users after upgrading to 4.25.9

  • 27 September 2023
  • 1 reply
  • 50 views

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The function Purchases.getCustomerInfo() takes anywhere from 3 to 10 minutes to pull data for the first time the app is installed from TestFlight after upgrading to RevenueCat 4.25.9 ( react-native-purchases@6.6.5 ).
It works as expected when installing from Xcode directly on device and using a Sandbox user. Not sure if there is an issue in production, but Iā€™m afraid to make a release because of this. Anyone else encountering this problem?

1 reply

cody
RevenueCat Staff
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  • RevenueCat Staff
  • 492 replies
  • September 29, 2023

Hey @i6mi6! šŸ‘‹

I took a look at our logs for your app and Iā€™m not seeing any requests taking that long on our end - it sounds like something must be happening on the device.

Would you be able to open a support ticket with logs reproducing the issue?


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