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App review cannot lookup products despite them being approved


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Hello,

 

Just received a rejection because StoreKit did not return any products for my app. This is my 1.0 submission, but I previously submitted a build that was approved, as were all my iAPs.

Now I’m submitting a new 1.0 build, and with all iAPs approved, StoreKit is not returning any products, resulting in a rejection.

Everything works perfectly in Debug and TestFlight

Best answer by ryan

If everything works in Testflight for you, I would try submitting the same build again. If you search “App Rejection” on the forums here a lot of app rejections get resolved by resubmitting. The App Review environment is notoriously unstable. 

 

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3 replies

ryan
RevenueCat Staff
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  • RevenueCat Staff
  • 391 replies
  • Answer
  • January 14, 2022

If everything works in Testflight for you, I would try submitting the same build again. If you search “App Rejection” on the forums here a lot of app rejections get resolved by resubmitting. The App Review environment is notoriously unstable. 

 

More resources:


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  • Member
  • 9 replies
  • April 18, 2022

I think We need to tell the reviewer approve the product id first. 


joshdholtz
RevenueCat Staff
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  • RevenueCat Staff
  • 92 replies
  • April 18, 2022

Hey @WillBishop and @BG37! 👋 

As Ryan mentioned, this is a common enough issue that happens during App Review. One thing that I will always highly suggest is to submit a video of your IAP purchase process with your app submission. Attaching a video and notes to the reviewer are super helpful to the reviewer and is a good thing for them to fall back to if they IAP doesn’t work for them for some reason 🤷‍♂️ 

Thanks!


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