Users on Android are complaining that they are paying for a subscription but they are not getting any features unlocked.
- I can see the correct “Offerings” on my Android device, so it seems like the app setup is correct.
- I can unlock access for users manually through RC’s API, so when an “Entitlement” is granted, it is unlocked in the app.
- I can see the subscriptions go through Google Playstore, but they are not picked up by RC at all.
So what could be the problem? Here’s what I have checked off:
- Made sure bundle IDs match.
- Made sure the “Products” registered with RC unlock the correct “Entitlement”.
As per the current privacy policy, I am not logging any errors and cannot see specifically what is wrong on the end of the users.