Question

Android Subscriptions Not Going Through

  • 21 December 2022
  • 1 reply
  • 63 views

Badge +3

Users on Android are complaining that they are paying for a subscription but they are not getting any features unlocked. 

  1. I can see the correct “Offerings” on my Android device, so it seems like the app setup is correct.
  2. I can unlock access for users manually through RC’s API, so when an “Entitlement” is granted, it is unlocked in the app.
  3. I can see the subscriptions go through Google Playstore, but they are not picked up by RC at all.

So what could be the problem?​​​​​​ Here’s what I have checked off:

  1. Made sure bundle IDs match.
  2. Made sure the “Products” registered with RC unlock the correct “Entitlement”.

As per the current privacy policy, I am not logging any errors and cannot see specifically what is wrong on the end of the users. 

 


1 reply

Userlevel 3
Badge +8

Hey Matt,

If you open a support ticket (https://app.revenuecat.com/settings/support) and provide a couple userIDs I’d be happy to investigate.

It sounds like there is just a mismatch somewhere (like the entitlementID in Constants.kt file?), but difficult to tell without more info.

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