Question

[Android SDK] Error updating purchases. ErrorCode: 6

  • 3 January 2022
  • 2 replies
  • 35 views

Badge

Hello all,

we have observed that some of our users that try to buy our product are ending up with the following error:

Error updating purchases. DebugMessage: . ErrorCode: 6

From what I have seen in Android’s SDK, this points to Play Billing’s API internal error.

Are there any way to mitigate this? We have a suspicion that this greatly reduces our conversions rate compared to other means of in-app payments.

 

(source of the error message: https://github.com/RevenueCat/purchases-android/blob/f7fac296913c531dc132b243f17ba0d05922c07b/feature/google/src/main/java/com/revenuecat/purchases/google/BillingWrapper.kt#L523)


2 replies

Userlevel 4
Badge +8

Hey @MarcinScana!

This is kind of a weird error, and even Google isn’t very specific about what it actually means. It seems to be some kind of generic error that can be triggered by multiple issues- there have been reports of this error indicating:

  1. A timeout when interacting with BillingClient [link] (maybe an old device with a resource-intensive app)
  2. An error due to sideloading apps instead of installing directly from Google Play [link]

Do you have any logs or device information about the users encountering the error?

Badge

Hey @cody we have managed to collect logs from the SDK, but unfortunately they do not tell us much - maybe your team could find anything interesting there?

ℹ️ Debug logging enabled
ℹ️ SDK Version - 4.6.1
👤 Initial App User ID - null
👤 Setting new anonymous App User ID - %s
👤 Identifying App User ID: $RCAnonymousID:1ad0f4f2058f4886868844b6aa7361b8
ℹ️ Deleting old synced subscriber attributes that don't belong to $RCAnonymousID:1ad0f4f2058f4886868844b6aa7361b8
ℹ️ Starting connection for com.android.billingclient.api.d@2f4a970
ℹ️ App foregrounded
ℹ️ PurchaserInfo cache is stale, updating from network in foreground.
ℹ️ Offerings cache is stale, updating from network in foreground
😻 Offerings updated from network.
ℹ️ Skipping updating pending purchase queue since BillingClient is not connected yet.
ℹ️ No subscriber attributes to synchronize.
ℹ️ Billing Service Setup finished for com.android.billingclient.api.d@2f4a970
ℹ️ Updating pending purchase queue
ℹ️ API request started: GET /subscribers/%24RCAnonymousID%3A1ad0f4f2058f4886868844b6aa7361b8
ℹ️ API request completed with status: GET /subscribers/%24RCAnonymousID%3A1ad0f4f2058f4886868844b6aa7361b8 201
ℹ️ API request started: GET /subscribers/%24RCAnonymousID%3A1ad0f4f2058f4886868844b6aa7361b8/offerings
ℹ️ API request completed with status: GET /subscribers/%24RCAnonymousID%3A1ad0f4f2058f4886868844b6aa7361b8/offerings 200
ℹ️ SKU list is empty, skipping querySkuDetailsAsync call
ℹ️ Querying purchases
ℹ️ Cleaning previously sent tokens
ℹ️ Tokens already posted: []
ℹ️ Saving tokens []
ℹ️ Tokens already posted: []
ℹ️ Requesting products from the store with identifiers: com.brainly.annual, com.brainly.semiannual
ℹ️ Products request finished for com.brainly.annual, com.brainly.semiannual
💰 Retrieved skuDetailsList: SkuDetails: {"productId":"com.brainly.annual","type":"subs","title":"Brainly Plus, Annual (Brainly – Get Homework Help)","name":"Brainly Plus, Annual","price":"R$ 84,00","price_amount_micros":84000000,"price_currency_code":"BRL","description":"Annual subscription for Brainly Plus","subscriptionPeriod":"P1Y","skuDetailsToken":"<REDACTED>"}, SkuDetails: {"productId":"com.brainly.semiannual","type":"subs","title":"Brainly Plus, Semi-Annual (Brainly – Get Homework Help)","name":"Brainly Plus, Semi-Annual","price":"R$ 66,00","price_amount_micros":66000000,"price_currency_code":"BRL","description":"Semi-annual subscription for Brainly Plus","subscriptionPeriod":"P6M","skuDetailsToken":"<REDACTED>"}
💰 com.brainly.annual - SkuDetails: {"productId":"com.brainly.annual","type":"subs","title":"Brainly Plus, Annual (Brainly – Get Homework Help)","name":"Brainly Plus, Annual","price":"R$ 84,00","price_amount_micros":84000000,"price_currency_code":"BRL","description":"Annual subscription for Brainly Plus","subscriptionPeriod":"P1Y","skuDetailsToken":"<REDACTED>"}
💰 com.brainly.semiannual - SkuDetails: {"productId":"com.brainly.semiannual","type":"subs","title":"Brainly Plus, Semi-Annual (Brainly – Get Homework Help)","name":"Brainly Plus, Semi-Annual","price":"R$ 66,00","price_amount_micros":66000000,"price_currency_code":"BRL","description":"Semi-annual subscription for Brainly Plus","subscriptionPeriod":"P6M","skuDetailsToken":"<REDACTED>"}
👤 Logging in from $RCAnonymousID:1ad0f4f2058f4886868844b6aa7361b8 -> <REDACTED>
ℹ️ API request started: POST /subscribers/identify
ℹ️ API request completed with status: POST /subscribers/identify 201
👤 Logged in successfully as <REDACTED>. Created: true
ℹ️ Found 0 unsynced attributes for App User ID: $RCAnonymousID:1ad0f4f2058f4886868844b6aa7361b8
ℹ️ Deleting subscriber attributes for $RCAnonymousID:1ad0f4f2058f4886868844b6aa7361b8 from cache
ℹ️ Requesting products from the store with identifiers: com.brainly.annual
ℹ️ API request started: GET /subscribers/<REDACTED>/offerings
ℹ️ API request completed with status: GET /subscribers/<REDACTED>/offerings 200
ℹ️ SKU list is empty, skipping querySkuDetailsAsync call
ℹ️ Products request finished for com.brainly.annual
💰 Retrieved skuDetailsList: SkuDetails: {"productId":"com.brainly.annual","type":"subs","title":"Brainly Plus, Annual (Brainly – Get Homework Help)","name":"Brainly Plus, Annual","price":"R$ 84,00","price_amount_micros":84000000,"price_currency_code":"BRL","description":"Annual subscription for Brainly Plus","subscriptionPeriod":"P1Y","skuDetailsToken":"<REDACTED>"}
💰 com.brainly.annual - SkuDetails: {"productId":"com.brainly.annual","type":"subs","title":"Brainly Plus, Annual (Brainly – Get Homework Help)","name":"Brainly Plus, Annual","price":"R$ 84,00","price_amount_micros":84000000,"price_currency_code":"BRL","description":"Annual subscription for Brainly Plus","subscriptionPeriod":"P1Y","skuDetailsToken":"<REDACTED>"}
💰 Purchase started - product: com.revenuecat.purchases.models.ProductDetails@69cf9b29 - offering:
💰 Purchasing product: com.brainly.annual
💰 Purchasing user's id: {<REDACTED>}
🤖‼️ BillingWrapper purchases failed to update: DebugMessage: . ErrorCode: 1.null
🤖‼️ Purchase was cancelled.
ℹ️ Requesting products from the store with identifiers: com.brainly.annual, com.brainly.semiannual
ℹ️ Products request finished for com.brainly.annual, com.brainly.semiannual
💰 Retrieved skuDetailsList: SkuDetails: {"productId":"com.brainly.annual","type":"subs","title":"Brainly Plus, Annual (Brainly – Get Homework Help)","name":"Brainly Plus, Annual","price":"R$ 84,00","price_amount_micros":84000000,"price_currency_code":"BRL","description":"Annual subscription for Brainly Plus","subscriptionPeriod":"P1Y","skuDetailsToken":"<REDACTED>"}, SkuDetails: {"productId":"com.brainly.semiannual","type":"subs","title":"Brainly Plus, Semi-Annual (Brainly – Get Homework Help)","name":"Brainly Plus, Semi-Annual","price":"R$ 66,00","price_amount_micros":66000000,"price_currency_code":"BRL","description":"Semi-annual subscription for Brainly Plus","subscriptionPeriod":"P6M","skuDetailsToken":"<REDACTED>"}
💰 com.brainly.annual - SkuDetails: {"productId":"com.brainly.annual","type":"subs","title":"Brainly Plus, Annual (Brainly – Get Homework Help)","name":"Brainly Plus, Annual","price":"R$ 84,00","price_amount_micros":84000000,"price_currency_code":"BRL","description":"Annual subscription for Brainly Plus","subscriptionPeriod":"P1Y","skuDetailsToken":"<REDACTED>"}
💰 com.brainly.semiannual - SkuDetails: {"productId":"com.brainly.semiannual","type":"subs","title":"Brainly Plus, Semi-Annual (Brainly – Get Homework Help)","name":"Brainly Plus, Semi-Annual","price":"R$ 66,00","price_amount_micros":66000000,"price_currency_code":"BRL","description":"Semi-annual subscription for Brainly Plus","subscriptionPeriod":"P6M","skuDetailsToken":"<REDACTED>"}
ℹ️ Vending PurchaserInfo from cache.
ℹ️ Checking if cache is stale AppInBackground false
ℹ️ Requesting products from the store with identifiers: com.brainly.annual
ℹ️ Products request finished for com.brainly.annual
💰 Retrieved skuDetailsList: SkuDetails: {"productId":"com.brainly.annual","type":"subs","title":"Brainly Plus, Annual (Brainly – Get Homework Help)","name":"Brainly Plus, Annual","price":"R$ 84,00","price_amount_micros":84000000,"price_currency_code":"BRL","description":"Annual subscription for Brainly Plus","subscriptionPeriod":"P1Y","skuDetailsToken":"AEuhp4LQWlxBLXlfnPWHrsJl1jBjL0u6CGuQPx6lArCuqfAWiNf2sgwVTOxgUywlCQOj"}
💰 com.brainly.annual - SkuDetails: {"productId":"com.brainly.annual","type":"subs","title":"Brainly Plus, Annual (Brainly – Get Homework Help)","name":"Brainly Plus, Annual","price":"R$ 84,00","price_amount_micros":84000000,"price_currency_code":"BRL","description":"Annual subscription for Brainly Plus","subscriptionPeriod":"P1Y","skuDetailsToken":"AEuhp4LQWlxBLXlfnPWHrsJl1jBjL0u6CGuQPx6lArCuqfAWiNf2sgwVTOxgUywlCQOj"}
💰 Purchase started - product: com.revenuecat.purchases.models.ProductDetails@67fe20f3 - offering:
💰 Purchasing product: com.brainly.annual
💰 Purchasing user's id: {<REDACTED>}
🤖‼️ BillingWrapper purchases failed to update: DebugMessage: . ErrorCode: 6.null
🤖‼️ There was a problem with the Play Store."

 

Reply