Question

Service Account Credentials JSON - Credentials need attention

  • 2 February 2024
  • 4 replies
  • 43 views

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Hey, I get an error when I paste the JSON file in the Android app config.

. Do you have any ideas where I can read how to troubleshoot? they don’t have anything on their website (or I can’t find it)

 


4 replies

You can find instructions on how to configure.troubleshoot the service credentials here.

Some common causes of this messages are:

* Having a wrong google package name 
* Not waiting enough for the google permissions to propagate (notice that it can take up to 36 hours for google to enable the credentials once created)
* Not setting the correct permissions to the service account in google

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i already following above steps and also waiting for 36 hours but not work for me

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@m-vichos i already following above steps and also waiting for 36 hours but not work for me

Userlevel 4
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Hi @pragnesh-fa84d0,

Sorry to hear that your credentials have not yet validated. If you’re receiving an error, we have a troubleshooting guide here for each error you may see: https://www.revenuecat.com/docs/creating-play-service-credentials#error-handling

If it’s been over 36 hours but you’re not receiving an error, it would be best practice at this point to re-configure your credentials, as there’s a good chance that a step was missed or misconfigured. You can follow the guide linked above again, and we also have a helpful checklist which details each step that needs to be taken place between Google Play, Google Cloud, and RevenueCat: https://www.revenuecat.com/docs/google-play-checklists

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